ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: ongoing support
Company Size: 0 – 1,000 Employees / Industry:
Regions in Scope: North America, Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role: Decision Maker
Consultant Recognized: Rhonda Trimpey
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We could not function without our partners at ascend. They are invaluable to helping us understand the system in an intricate way.