ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Recruiting / Onboarding, Benefits, Payroll
Company Size: 10 – 20k Employees / Industry: Business Services (Hotels, Lodging Places)
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Andrew Mok and Cara Copeland
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Covalence support was terrific. The only issue encountered was a turnover in our lead implementation consultant halfway through the project due to the individual having a family emergency. The Covalence team and specifically Andrew Mok stepped in, quickly got up to speed and worked to keep us on time an configured correctly.