ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Margaret Dresher
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Margaret has done an amazing job correcting issues in our benefit carrier files related to previous third-party setup work. She accomplished this under unexpected time constraints ahead of the new calendar year, resolving numerous issues and helping to avoid potential disruptions for our employees.