ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Terry Clifford-Howard
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with CORE HCM has been an outstanding experience from start to finish. Their team is knowledgeable, responsive, and truly committed to delivering a smooth UKG implementation. I especially want to recognize Terry Clifford‑Howard for his exceptional service. Terry consistently went above and beyond—providing clear guidance, anticipating issues before they arose, and making a complex process feel manageable. His expertise and professionalism made a tremendous difference for our team.
I highly recommend CORE HCM and Terry for anyone seeking a reliable and client‑focused UKG partner.