ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: None
Company Size: 5 – 10k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role: Project Team Member
Consultant Recognized: Emil Grozdanov, Gabriela Da Costa, Amelia Ben Fadhel
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Hard to assess – Lucid had a flurry of implementations in a short window. The HR-Path consultants were very helpful.