ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core), Benefits, Payroll
Company Size: 1 – 5k Employees / Industry: Real Estate
Regions in Scope: North America
Reviewer Role: Consultant
Consultant Recognized: Mike McCoy
Project(s) in Scope: Optimization / Ongoing support services,Training,
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
*Having the correct members on the team for implementation from the client side of the house.
*Data integrity is the name of the game!!
*UKG being more pro-active on the implementation – for example, on this client – locations were set up as taxes – hard coded. A UKG implementation person (hopefully knows) should have caught this issue in several different steps prior to go live and should have re-directed the client that this was not correct or best practice, and explain what the purpose, function & process of a Location is.
*Org levels were non-tangible, they were undefined, had no meaning and I feel this process was not done thoroughly to get a true meaning of the Org levels and what the Org levels should represent for this client. Org levels are the beginning of the build for a client and important to get this piece defined at the beginning of this process, not after the fact.