Managed Services Type: Managed Application Support
Software: UKG
Company Size: 5 – 10k Employees
Reviewer Role: Project Leader
Consulting Partner: HyBridge Solutions
Overall Partner Satisfaction: 10
Did your organization receive the business value from this project that you expected? Somewhat. We got some of the value expected.
What impacts have you had to your business by utilizing these managed services? Better adaptability to business demands,Access to certified experts,Refocus on core priorities
Have you realized cost savings as a result of these managed services? Don’t know
Likelihood to Continue Services:
How likely will you be to continue services with this partner a year from now? Highly likely
How likely will you be to purchase more software from your vendor? Software vendor Rating: 9
Consultant Recognized: Anthony Hart, Laura Diez, Erika Bierer, Brook Langr, Laurie Durbin
Lessons Learned: Initial system configuration, specifically Business Structure needs to be well explained and defined. We were forced to define a business structure that requires significant and frequent updates causing issues.
Systems Expertise: 5
Implementation Process: 5
Responsiveness: 5
Quality of Consultants: 5
Flexibility / Adaptability: 5
Has your support team changed in the past year? No change
How did you find your partner? We did our own research
What were the most important criteria for choosing your project partner? Experience,Price
What strengths do you feel your partner brings to your organization? Overall understanding of new product offerings and enhancements.
Would you be interested in:
Being a one-to-one reference for your partner, which you can be compensated for? (This gives us permission to share your name with your implementation partner.),Attaching your name publicly to the review you just gave? (This gives us permission to use your name and company publicly.)