ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Carolyn Sutton
Project(s) in Scope: Optimization / Ongoing support services,Training,ACA Administration
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Carolyn consistently delivers on the immediate task, but what sets her apart is her forward-thinking approach. She anticipates downstream impacts and offers thoughtful, strategic recommendations that help us avoid future pitfalls, especially on complex initiatives like benefit changes and open enrollment. Across multiple projects, Carolyn has proven to be a reliable partner who not only executes effectively but also elevates our overall approach. Each engagement leaves us better prepared, more informed, and operating at a higher level.