ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management, UKG Advanced Scheduling
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Napoleon Muisa & Marina Bondarchuk
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
WFM Summit was an exceptional partner throughout our UKG Advanced Scheduling implementation. Their team was highly engaged, proactive, and genuinely invested in our success- not just completing tasks, but ensuring the solution worked effectively for our organization. Working directly with WFM Summit was a significantly better experience compared to working directly with UKG on other module implementations.