ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Payroll
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Joseph Bucatora, Goran Matic and Aina Bernardo
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I was not expecting the huge amount of time commitment that this project was going to require. We are a small company and this has been a challenge for us to meet the time commitment and wish that UKG would have been more upfront with us in the discovery phase of this project. We are grateful for the expertise and patience of the Align team helping us keep this project on track. Goran Matic, Joseph Bucatora, Clark Baricuatro and Aina Bernardo have all been a pleasure to work with.