ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Timekeeping, Accruals, Advanced Scheduling, Leave
Company Size: 20 – 50k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Lee Gerber, Cynthia Nixon
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
At White Plains Hospital, we had already been live on UKG Dimensions for a few years, so this effort focused on maintaining our existing WFM setup as we moved into the Montefiore UKG tenant. Lee and Cynthia did a great job taking the time to understand our current state while also identifying opportunities to enhance and optimize along the way. From our side, allowing time for well-planned updates and thorough testing was key to keeping everything running smoothly. Overall, they were fantastic partners, approachable, knowledgeable, and made the entire process feel easy, collaborative, and well-organized.