ERP Area: Workforce Management (Time & Labor Management)
Software: ADP Workforce Management
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Biotechnology
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jennifer McFarland
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),fixes to existing processes
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Not necessarily a lesson learned on this project but definitely again confirmed, the project is only as good/successful as the individual assigned. Jennifer McFarland is experiences, responsive and a delight to work with, so knowledgeable.