ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),WFM
Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia
Reviewer Role: Project Leader
Consultant Recognized: Michele Lee-Marx & Dennis Perkin
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure you get the right consultant – we were initially assigned one consultant who did not meet our needs, and when we requested a new one we got someone excellent.