ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  Recruiting / Onboarding, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Andrew Mok
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our UKG Pro WFM project succeeded because Covalence built a strong relationship with our team while also having the technical expertise to back it up. Their experience with UKG Pro WFM and their understanding of our market meant they understood our needs and delivered a solution that felt tailored to how we really work. Andrew Mok guided us through a complex setup for timekeeping, accruals, and scheduling, always focusing on what mattered most to us. We trust him so much that we’ve already asked Andrew to lead our next phase. That kind of trust is rare, and it shows what a great partner Covalence has been