ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Wholesale
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Denise Moore
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
When working with an implementation partner, there is a large ramp-up time required to mutually learn the software and the way with which your organization will use it. As a result, be prepared for longer hours of required connection/involvement. Do invest in the pre-build/design activities with your implementation partner; this was a critical step that I’m glad we took with Ascend. It helped our team and our consultant direct the project from the beginning when working with UKG. Additionally, it provided our consultant the context needed to advocate on our company’s behalf during our early calls with UKG, when we were still learning the language and design of the system.