ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Recruiting / Onboarding,Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Consulting
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Mara Coursey
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This was our first implementation and Ascend was very helpful, but would have liked a bit more guidance on the actual application of UKG along the way as they were more familiar with the product. This was done by Misty Sibley and Kay Albach but they are no longer with Ascend