ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core), Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Emily Dickerson
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We could not have implemented UKG Pro/WFM on our own and without the help of Emily Dickerson with RSM. We did not have the internal resources to implement with UKG directly and having Emily and the entire team, Janice, Angela, Becky, etc., has enabled us to implement the new platform fully. We are implementing Self-Service across the organization; we will be able to do our staff scheduling on the new platform and eliminate a third-party vendor for scheduling. Having Emily and the team leading our effort, has also given the leaders across the organization the confidence that we can successfully implement the new platform well.