ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Goran Matic, Heyda Gaona, Kayla Malcolm
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A thorough evaluation that fully considers the organization’s size and complexity; considers a new WFM implementation versus optimizing the current platform to ensure the integration with Pro will have fewer engineering issues; ensuring proper personnel are assigned to the project on both ends (consultant and organization); disruption due to UKG restructuring was felt and negatively impacted our implementation; and testing did not go as planned due to multiple engineering issues. Issues are expected, but the number of software engineering hiccups were above and beyond what would be expected causing additional time and effort spent by the consulting team and organization’s staff, and damaged our credibility within the organization.