ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: HR Manager
Consultant Recognized: Sia Pourzeynali
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our UKG partner has been a great resource throughout the project. They bring a level of system knowledge and expertise that we don’t have internally, which has been especially helpful when navigating more complex questions or determining best practices. They’re also very quick to respond and willing to talk through issues as they come up. One of our biggest lessons learned would be to lean on their expertise early and often rather than trying to troubleshoot everything internally first.