ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized:
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 1 out of 5
Implementation Process 1 out of 5
Responsiveness 1 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with SAP has been fine. Working with Rizing is awful. Incompetent. Over budget. Can’t execute.