ERP Area: Workforce Management (Time & Labor Management)
Software: UKG
Products Implemented: TeleStaff
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Charles Yoon
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
TeleStaff is a wonderful product, but not very user friendly. Having Charles with us answering our questions and fixing our issues are paramount to our success.