ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Payroll,WorkForce Managment
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: From Project Leader to Decision Maker
Consultant Recognized: Sarah Neurenberg
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 2 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Many lessons learned. 1. Ensure your organization is ready for change before starting down the process. You cannot handle change management before going live, because there is no time as there will be fires to be put out. 2. Ensure you have dedicated internal resources who can properly communicate the company processes, and can “speak the same language” as the consultants. I was in multiple meetings where the internal team member, the consultant repeated it back differently and they both assumed they were saying the same thing. 3. You need a project manager that will push you to make deadlines. Our project ran significantly longer due to missing deadline after deadline and the External Project Manager did not raise any alarms.