ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Edwin Smith
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 4 out of 5
Responsiveness  Rating: 5 out of 5
Quality of Consultants Rating: 5 out of 5
Flexibility / Adaptability Rating: 4 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The biggest lesson learned for us, is we dont know what we dont know. I would recommend clients ask more system related questions/get more demos of how things will work if you set it up this way or that way. I would recommend for Argano to say if we set this the system up this way, this will lead to this working xyz way. Or even having a demo of two different setup options. I think this would help customers be more informed and make better overall decisions for their company.

We would have done some of our setup differently if we knew in the early stages what we know now.