ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size: 5 – 10k Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: HCM Director, decision maker, PM/HR Leader, Trainer
Consultant Recognized: Michael White
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise Rating: 5 out of 5
Implementation Process Rating: 3 out of 5
Responsiveness Rating: 5 out of 5
Quality of Consultants Rating: 3 out of 5
Flexibility / Adaptability Rating: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Better alignment with the project manager on the plan and timeline and to drive the analysis process in your own way to ensure too much analysis and configuration isn’t happening during the testing and training preparation phase. Ensure time planned for your company to create training materials following configuration and testing completion. Purchase additional support hours after go-live as it will be needed for Admin training transfer, fixes, and tweaks. Ensure Payroll/Pro consultant available to tie WFM processes, set up, and testing. Our Time & Attendance/Accrual/Absence Manager consultant was knowledgeable, fast, and focused on finding solutions. Our Scheduling consultant had a difficult time utilizing our analysis meetings to make configuration set up recommendations and this delayed configuration and go-live by a few weeks. This also made the training challenging as we are making tweaks during our sessions. Our Project Manager is no longer with the company – we did not gain any value from the project manager which we would have planned for with our resource had we known we did not have a strong PM.