An effective human capital strategy has never been more important
Optimizing the power of your people is central to achieving a competitive upper hand and long-term success. Your entire operating model must effectively support employee recruitment, retention, performance and engagement to ensure individuals contribute meaningfully to your organization’s vision.
At RSM US LLP, we’ll advise you on gaining an objective, fact-based perspective to align your human capital function to strategic business goals. Once we thoroughly understand your organization’s objectives and unique challenges, we can strategically examine your organizational configuration, advise you on implementing the right human capital management (HCM) system, review and refine work roles, provide human resources (HR), a human resources information system (HRIS) or payroll administration, and so much more.
An unbiased approach to delivering effective human capital solutions
Our holistic approach enables your company to explore the technology and vendors that will best meet your specific, strategic human capital goals. We bring extensive relationships with industry-leading providers and leverage experienced internal resources to achieve an effective and efficient solution that delivers a return on investment.
Whether you’re seeking guidance with software selection, implementation management, project management, change management or training, we work with the best technology solution providers in the human capital/workforce management space.
Human capital services that scale to support organizational growth
Our depth of solutions encompasses the many interrelated aspects of human resources, payroll, benefits and technology to build an optimized and forward-facing people strategy structured to support growth and weather change.
Unleash the potential of your greatest asset—your people. Studies show that candidates and employees value being a part of teams that support their growth, wellbeing and flexibility. With our understanding of the employee experience, we will customize frameworks, improve talent practices, and create more stickiness and engagement within your organization.
Examples of our capabilities include:
Employee experience support
Employee retention assessments
Culture assessments
DiSC training and development
We provide strategic back-office transactional and payroll support to allow you to decrease risk, lower HR costs and achieve confidence in your payroll.
Human resources and payroll outsourcing
Examples of our capabilities include:
Full or partial HR and payroll outsourcing support
Full-time or temporary payroll processing support
Benefit enrollment and administration oversight
Year-end support
Payroll tax reconciliation
Business continuity planning
Human resources and workforce transformation
Guide your organization through transformative change by designing organizational structures, career paths, succession planning capabilities and hybrid work policies that align with your business strategy and objectives and empower the next generation of leaders. Examples of our capabilities include:
HR Rapid Assessment®
Career path development
HR operating model design
HR business process improvement
HR strategy development
Competency model development
Organizational design
Mergers and acquisition support
Compensation consulting
Merger, carve-out and integration support
Human capital management (HCM) technology and transformation
Ensure the right technology enables HR and the employee experience. Decrease manual HR tasks and focus on higher-value activities.
Examples of our capabilities include:
HCM system assessment and selection
Full HCM system implementation support
HCM system administration and optimization
System integration
Short- or long-term human resources information system (HRIS) support
Software Specialties and Managed Services Include:
UKG
Dayforce
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Healthcare, Higher Education, Hospitality, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Filter Reviews by Software:
171 Reviews for RSM US LLP
5.0/5
Raven Certified
4110 Reviews
Dayforce HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Products Implemented: HCM (HR Core),Payroll,WFM Company Size: 5 – 10k Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to engage your field personnel during the project, we did not do that enough.
Raven Certified
4110 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: Employee Surveys / Sentiment, UKG Transition from BO to Web Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Lisa Potis Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Lisa and her team has been absolutely amazing! Some of these questions are difficult to answer now because we have several projects in the works with UKG, Click, Schedule Pop, and Icon.
Raven Certified
4110 Reviews
UKG WFM Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: Payroll Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Jennifer Nicholas Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
RSM is a great partner. They are so imbedded with us, it feels like they’re our coworkers.
Raven Certified
4110 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Team Member
Consultant Recognized: Kevin Horn Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It can be difficult to understand the capabilities of a new system at first. Working with RSM to guide us through it and demonstrate what it can do was extremely helpful.
Raven Certified
4110 Reviews
UKG WFM Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Web Adoption Products Implemented: Payroll Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Becky Logan and Charles Keyser Project(s) in Scope: Transition from Back office to Web
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Users definitely need to use a Partner to implement the Pro Web Payroll processing
Raven Certified
4110 Reviews
UKG WFM Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: Payroll Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Becky Logan Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Becky Logan was instrumental in helping us transition to Ultipro Web for payroll processing, and the experience couldn’t have gone more smoothly. From the very beginning, she demonstrated an incredible level of diligence and attention to detail, making sure every aspect of the system was set up correctly and tailored to our needs.
What really stands out about Becky is her ability to quickly identify and resolve issues—often before they even become problems. No matter what challenge came up, she handled it efficiently and thoroughly, giving us confidence that everything was in good hands.
Beyond her technical expertise, Becky has a way of making the process feel approachable and even exciting. She encourages you to explore new features and workflows, and her enthusiasm makes you want to try new things rather than stick with old habits. Thanks to her guidance, we’re not just using Ultipro Web—we’re using it better and more effectively than we expected.
Overall, Becky’s support, knowledge, and proactive approach made a huge difference. She’s a true asset to any team navigating change.
Raven Certified
4110 Reviews
Dayforce HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, PPS (Post Production Support) Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Amanda Roberts Project(s) in Scope: Optimization / Ongoing support services,Dayforce Re-Org
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The entire success of this project – quality, timing, budget, etc. – is due to Amanda Roberts! She was extremely organized, professional, dependable, and responsive. She was able to anticipate questions before we had them and anticipate our needs before we even knew what they would be. She patiently worked through unforeseen challenges and delays (on the part of our organization). She always had a solution or a workaround to anything that came up. She worked tirelessly on her end to complete this project ahead of schedule without compromising quality. She is an absolute joy to work with! There were some rough moments dealing with some strong personalities and she handled every situation with professionalism, confidence and respect. I could not imagine working on this project with anyone else. She is an absolute superstar!
Raven Certified
4110 Reviews
UKG WFM Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1st partner recommended by UKG Sales Consultant were disastrous, they were not helpful and didn’t take the time to understand our business. I then found RSM who hit the ground running and spend the time to understand the organization and before recommendations were made and implemented.
Raven Certified
4110 Reviews
Dayforce HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Business / Professional Services Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jennifer Danahy Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I’ve been working with RSM for on-going/optimization support since I join my organization last summer. They are a knowledgeable and highly responsive partner. In particular, Jenn has supported me on numerous day-to-day and project-based payroll/WFM/GL items. Jenn goes above and beyond when explaining a process or system set up, is thorough in her approach and provides solutions that work for our system & more importantly, our industry. I thoroughly trust Jenn’s knowledge and insights about Dayforce.
Raven Certified
4110 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: Benefits,Payroll Company Size: 5 – 10k Employees / Industry: Construction / Home Improvement Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Jennifer Nicholas Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The additional cost was primarily a result of adding to the scope, the complexity of our use case, and pushing out go live to coincide with our ERP implementation.
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The joining of RSM and Wise Consulting brings integrated, holistic workforce and human capital technology solutions to middle market and enterprise customers. Wise Consulting’s long-standing commitment to innovation and customer-centric services for UKG products complement RSM’s workforce advisory capabilities, including the firm’s reputation as a premier provider of assurance, tax, and consulting services. We had the opportunity to gain an insider’s perspective from 4 leaders at RSM.
Introducing the Experts
Matt Kenney, Business Applications Leader and Principal at RSM US LLP Steve Grem, Managing Director, Workforce Solutions, RSM US LLP (previously CEO of Wise Consulting) Marta Williams, Managing Director, UKG Pro, RSM US LLP (previously VP of Client Services, Wise Consulting) Marni Rozen, Director, Management Consulting – Human Capital, RSM US LLP
Together, these experts bring a great deal of knowledge and experience to the table, helping shape the narrative of this exciting collaborative journey between RSM and Wise Consulting.
A Vision for Comprehensive Client Solutions
The joining of RSM and Wise Consulting is a commitment to ensuring their clients not only receive solutions, but also experience sustained support across their business as growth, change and the need for optimization occur.
RSM’s comprehensive approach gains an extra layer of strength through Wise’s deep expertise in delivering UKG solutions. This powerful blend creates a stronger support system for clients, aligning with RSM’s dedication to being a lifelong partner.
“Our number one priority is to deliver on the vision that brought us together, which is to provide a more complete solution for our clients. Our focus has always been on the client and we want to solve their problems in as broad a way as possible and bringing the capabilities of Wise into RSM allows us to do that.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
What This Means for Wise and RSM Clients
For existing Wise clients, the transition to RSM means continued support from familiar faces, as well as the added benefit of RSM’s extensive resources and expertise – further expanding the level and breadth of support available.
RSM clients now gain access to enhanced advisory services, complemented by Wise’s technology implementation and optimization expertise, offering a holistic solution to business challenges. This expansion of services not only broadens the scope of offerings available to RSM clients but also provides RSM clients with a more complete suite of solutions, including full back office managed service options.
RSM & Wise Consulting, a Shared Culture
Both RSM and Wise Consulting are known for their customer-focused service models. This core value and shared culture was apparent from early on and forms the foundation for everything from internal hiring to each client interaction.
RSM’s accolades, including being named in the top 100 Best Workplaces for women by Fortune Media and Great Place to Work, Glassdoor’s Best Places to Work award winner, Fortune Media’s recognition as one of the top 50 best companies to work for, and their inclusion in the top 100 Best Workplaces for millennials, further highlight the company’s commitment to diversity, inclusivity, and providing a positive workplace experience for employees across different demographics.
These achievements not only reinforce RSM’s standing as a preferred employer but also highlight the significance of their shared cultural values with Wise Consulting in delivering exceptional client service.
“The first few times we got the teams together everyone really just thrived and we found so much in common in the way we approach our work and also the way we think about serving our clients.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
A Diverse Product Portfolio
RSM advisors play a pivotal role in guiding clients through software and workforce transformation processes. Whether clients are seeking human capital management (HCM) or enterprise resource planning (ERP) technology, this guidance extends beyond software selection to implementation, optimizing areas and processes such as accounting, inventory management, supply chain or payroll, integration of systems, and providing post-go-live and ongoing administrative support, ensuring clients harness the full potential of their systems.
A key differentiator for RSM is the ability to offer and integrate both HCM and ERP software. RSM has strategic partnerships with industry-leading ERP software providers, including Oracle NetSuite, Microsoft Dynamics, and Sage Intacct. Recognized by Accounting Today as the No. 1 value-added software reseller in the country, these affiliations emphasize RSM’s standing as a trusted advisor and go-to partner in the realm of ERP solutions.
Addressing Client Challenges
Recognizing that human resource (HR) challenges are often intertwined with broader business initiatives, RSM’s experienced, skilled consultants know how to look at problems from a holistic perspective and enable aligned improvements within various parts of the client’s organization.
Whether it’s streamlining accounting processes, optimizing procurement strategies, or enhancing HCM, the joint expertise of RSM and Wise Consulting enables them to offer comprehensive solutions that go beyond the traditional boundaries of human resources consulting.
Maintaining High Customer Satisfaction
Both RSM and Wise Consulting prioritize understanding and addressing client needs, a shared value crucial for maintaining high levels of customer satisfaction. Both believe that it’s more than just about delivering solutions; it’s about fostering meaningful relationships built on a foundation of mutual understanding and responsiveness. By prioritizing these values, RSM and Wise Consulting not only meet client expectations but exceed them.
Guided by these shared principles, RSM remains committed to hiring consultants who are not only proficient in the software, but also adept at listening and responding to client needs. Consultants should become more than problem solvers; they should become trusted advisors, attuned to client needs and challenges.
“As we talk about consultants and bringing them into RSM, we are looking for people with in-depth knowledge of UKG, people that can adapt, and people who can really listen to our client’s needs and solve them.” – Marta Williams, Managing Director, UKG Pro, RSM US LLP
▶ RSM’s Service Delivery Metrics
Advice for Clients Undertaking HR Transformation
When asked about advice for clients undertaking HR Transformation, the team highlighted the importance of initiating the transformation journey early and the potential impact on various parts of the organization.
“Think about what you’re trying to achieve and what you need to do before implementation in order to be successful,” remarked Rozen, emphasizing the proactive stance and skill set required for a successful HR transformation. Williams echoed this sentiment, highlighting the beneficial effects that early planning can have on the software implementation experience and results.
Stressing the need for realism and reasonableness in the transformation journey, Steve Grem emphasized how the often-overlooked aspect of setting concrete goals, metrics, and objectives is a crucial foundation for any successful transformation.
Matt Kenney, rounding off the team’s insights, honed in on the pivotal role of choosing the right partner from the beginning. Kenney highlighted the necessity of selecting a collaborator who not only understands the client’s vision but also possesses the capability to provide steady support throughout the entire transformative process, and beyond.
Looking to the Future
RSM’s approach, consisting of advising, delivering, and managing/maintaining solutions, is now fortified by Wise’s expertise in delivering UKG solutions that best support each client’s unique needs. This combination ensures enduring support for clients, aligning perfectly with RSM’s commitment to being a lifelong partner.
About RSM
RSM is a uniquely differentiated UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR. Their industry-leading UKG Pro suite certified consultants provide comprehensive implementation, optimization, change management, advisory and technical UKG solutions.
RSM starts by gaining an objective and fact-based perspective of your business and work to support alignment of your human capital function with your strategic business goals.
Additional services include enterprise resource planning (ERP) integration and implementation, organizational design, compensation and benefits review, HR transformation and strategy services. RSM is the only UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR.
Learn more about RSM Solutions on their Raven profile.
