Originating Consulting Firm: Appirio
HR Software: Workday
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Real Estate
Regions in Scope: North America
Level of Complexity: 9
Reviewer Role: Project Team Member
Consultant Recognized:
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 2 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure the consultant is fully fluent in the product from all aspects of the software. There were too many specialist in one area of the product as opposed to experts. There seemed to be not that much cross collaboration within their organization.