HR Software: Workday
Products Implemented: HCM (HR Core),Payroll,Benefits
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Level of Complexity: 10
Reviewer Role: Analyst
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We’ve experienced delays both because of our partner and because our team did not realize how much needed to change from our old system to the new.