HR Software: Ultimate Software
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll,Financials
Company Size: 1 – 5k Employees / Industry: Advertising
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Project Leader
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We went to Ultipro (Ultimate Software) in 1998 with back office. Implemented some web functionality in 2012 and are currently implementing recruiting and UTP. Next we will implement on boarding.