HR Software:  ServiceNow
Products Implemented:  HCM (HR Core)
Company Size:  50 – 100k Employees  /  Industry:  Utilities
Regions in Scope:  Europe, Middle East & Africa,Latin America,North America
Level of Complexity:  7
Reviewer Role:  Project Team Member

Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
the 3 “P’s” Process Process Process
— follow agile methodology for quick incremental builds and deliver end user functionality

Note: Project done by Sogeti, part of Capgemini