Deploying SuccessFactors isn’t complicated. At Jigsaw Cloud we can deliver simplified solutions to meet your requirements, enabling you to optimise your employee experience. Jigsaw Cloud has been helping organisations achieve peak SuccessFactors productivity since 2004. With a specialist team of cloud system consultants and HR practitioners who understand customer needs, Jigsaw Cloud stands out as the SuccessFactors partner of choice for small and medium-sized businesses. We transform business strategies into measurable business outcomes by simplifying HR!- SuccessFactors advocates since 2004- UK’s Only SAP partner exclusively committed to SuccessFactors solutions and support- Flexible and adaptive- Team of cloud system consultants and HR practitioners
Glassdoor Revenue: $100 to $500 million (USD) per year
Glassdoor Ownership Type: Company - Private
Glassdoor Founded: 2008
Glassdoor Headquarters:Newtown, PA
SAP Awards / Designation:2019 - SAP Partner Excellence Award, 2018 SAP Marketing Momentum Award
SAP Successfactors Partner Since (Year):2004
# of Successfactors Projects Completed:250
# of Certified Successfactors Consultants:40
Partners:ADP
What sets us apart from other System Implementers?:At Jigsaw Cloud our team are experts in SuccessFactors with strong HR backgrounds to ensure we offer credible and realistic solutions throughout your HR transformation journey.
Countries Covered:NOAM, Western Europe, Rest of Europe, Middle East / Africa, LATAM
Number of HCM Certified Consultants (combined):50
Glassdoor Rating:3.7
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
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33 Reviews for Jigsaw Cloud
4.8/5
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core) Company Size: 0 – 1,000 Employees / Industry: Aerospace / Aviation / Automotive Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Subtain Shah Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Having all the data ready and a clear plan of visually how you want everything to appear.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Entertainment / Recreation Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Francesca Bryan Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure the parties involved have an understadning of the organisation before the project commences.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Biotechnology Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Paul Allen Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core) Company Size: 10 – 20k Employees / Industry: Education Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Karolina Tyczynska Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had some internal challenges which impact the time, but Karolina was on point with all her aspects.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Team Member
Consultant Recognized: Kasia Domanska, Oana Ilie Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project was well-managed and stayed on track from start to finish. Communication was clear, and we always knew what to expect. Our PM, Oana, was highly professional and nothing was missed. Kasia was also very dedicated at every step and consistently went the extra mile. She is a very knowledgeable consultant and a real asset to the team.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Ilie Oana Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project was well-managed and stayed on track from start to finish. Communication was clear, and we always knew what to expect. Our PM, Oana, was highly professional and nothing was missed. Kasia was also very dedicated at every step and consistently went the extra mile. She is a very knowledgeable consultant and a real asset to the team.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Recruiting / Onboarding, Benefits, Payroll Company Size: 50 – 100k Employees / Industry: Finance / Banking / Insurance Regions in Scope: Europe, Middle East & Africa Reviewer Role: PMO
Consultant Recognized: Oana Ilie Project(s) in Scope: PM duties for the entirety of the project
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Jigsaw has always been seamless for me. Our dedicated contact is always available and I am extremely comfortable reaching out with any questions/concerns/support I require. Oana was our dedicated resource looking after our HR streams – she is extremely thorough and has great attention to detail. I absolutely loved working with Oana. I am happy to say that we have requested Oana again to work on other HR projects for FY25. I will continue to recommend her and Jigsaw’s services in the future
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding Company Size: 0 – 1,000 Employees / Industry: Food Service Regions in Scope: Europe, Middle East & Africa Reviewer Role: All of the above
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure you factor everything in at the Workshop stages, anything that changes through the project lifecycle will ultimately lead to a change request and additional costs.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
4/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration) Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Karolina Tyczynska Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall we are fairly satisfied with working with Jigsaw-cloud, our consultant was very knowledgeable, very friendly, quick-acting, very personable and always willing to jump on a call and no query was too big or small to answer. However, outside of our consultant from the wider team it did feel at times we did not receive the full attention or level of customer service we expected based on previous interactions with Jigsaw-cloud.
Raven Certified
4021 Reviews
SAP SuccessFactors HR/HCM Project by Jigsaw Cloud
5/ 5
ERP Area: HR/Human Capital Management Software: SAP SuccessFactors Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia Reviewer Role: Project Team Member
Consultant Recognized: Geoff Emerson Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 2 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that all configurations entered in the test environment will be replicated in the production environment.
In resolving issues, ensure that issues that were previously resolved will not be affected
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Jigsaw Cloud, led by CEO Paul Rae, is redefining what it means to implement and manage SAP SuccessFactors for small and mid-sized businesses.
In this Beyond the Review interview, Bonnie Tinder—founder and CEO of Raven Intelligence—speaks with Paul about how the company is making enterprise-grade HR solutions more accessible, affordable, and impactful for organizations with under 3,500 employees. With a focus on simplicity, transparency, and long-term partnerships, Jigsaw Cloud is helping clients cut through complexity and achieve long-term success with SAP SuccessFactors.
Watch the full video below:
A Focus on the Mid-Market
Unlike many SAP SuccessFactors partners that primarily serve large enterprises, Jigsaw Cloud focuses exclusively on the needs of small and mid-sized businesses. Their entire delivery model—from consulting to post-go-live support—is built around the unique challenges and resource constraints of companies with 50 to 3,500 employees.
“SuccessFactors is often seen as a large enterprise tool, but we’re showing that it can be incredibly powerful and cost-effective for the mid-market—when implemented the right way.” That means avoiding unnecessary complexity, offering flexible pricing, and taking a more personalized, high-touch approach to every engagement. By focusing on this segment, Jigsaw Cloud ensures that customers don’t feel like small fish in a big pond—they’re supported, heard, and guided every step of the way.
Making Complexity Simple
A major contributor to Jigsaw Cloud’s continued success is their ability to translate the power of SAP SuccessFactors into something that’s approachable and manageable for mid-market teams. Known for its advanced rules engine and customizable workflows, SuccessFactors can easily overwhelm customers who don’t have large internal HRIT departments or technical resources. Jigsaw Cloud strips away the noise and focuses on what truly matters to each client.
“We help clients focus on the fundamentals,” said Paul. “And when they have unique requirements, we use the system’s flexibility to tailor solutions—without over engineering things.” This “right-sized” approach results in implementations that are faster, smoother, and more sustainable over time. Instead of building out every possible feature, Jigsaw Cloud helps customers start with a strong, scalable foundation—then expand only as their business grows and evolves. It’s about giving customers the tools they need without the weight of unnecessary complexity.
Jigsaw Cloud’s Core Values That Drive Results
Paul credits Jigsaw Cloud’s success to four core values: passion, expertise, integrity, and simplicity. These aren’t just internal mottos—they’re embedded in how the company operates and how clients experience their service.
Passion is evident in the team’s commitment to customer success.
Every consultant at Jigsaw Cloud is a full-time employee—not a freelancer or contractor—which means they’re fully invested in the outcomes of each project. This internal alignment fosters stronger relationships, deeper accountability, and a unified team that’s genuinely excited about helping clients thrive.
Expertise runs deep within the organization.
The Jigsaw Cloud team brings not only technical proficiency but also a real-world understanding of the challenges and nuances small and mid-sized businesses face. Their consultants don’t just know the software—they know how to apply it effectively in the environments clients operate in.
Integrity is reflected in every interaction.
Clients can expect open, honest communication and a collaborative approach that prioritizes transparency over sales tactics. Whether it’s setting expectations, addressing concerns, or making recommendations, the Jigsaw Cloud team consistently chooses what’s right over what’s easy.
Simplicity is the through line in every solution they deliver.
From the way implementations are structured to how systems are supported day-to-day, Jigsaw Cloud actively removes unnecessary complexity. The result? Clients are empowered with intuitive, efficient solutions that work for their teams—not the other way around.
Turning Jigsaw Cloud Customer Feedback Into Action
As Jigsaw Cloud continues to grow, their focus remains firmly on delivering exceptional outcomes for their clients. Guided by real-world feedback from Raven Intelligence, the team is committed to continuously improving and refining their services. This dedication to listening and evolving ensures that every SAP SuccessFactors implementation is not only efficient but also tailored to the unique needs of small and mid-sized businesses.
Paul emphasized that reviews—especially those gathered from external platforms like Raven Intelligence—offer valuable, unbiased insight into what’s working and where improvements are needed.
Rather than focusing on high ratings alone, the Jigsaw Cloud team uses this feedback as a tool for continuous improvement. Whether it’s refining implementation strategies, providing additional support to consultants, or setting clearer expectations with clients, the company is committed to learning from every experience.
Choosing the Right Partner for SAP SuccessFactors Success
For organizations evaluating SAP SuccessFactors, Paul Rae emphasizes the importance of looking beyond the technology itself. “The technology is only part of the equation,” he explains. “You need the right partner—one who understands your size, your goals, and your budget.”
He also recommends using Raven Intelligence as a research tool when comparing implementation partners: “It gives you real-world, unbiased feedback to help you choose a partner that aligns with your needs.”
For small to mid-sized businesses, Jigsaw Cloud stands out with a uniquely tailored approach that prioritizes simplicity, transparency, and long-term success. Backed by consistent customer praise and high ratings on Raven Intelligence, Jigsaw proves that implementing world-class HR technology doesn’t have to come with enterprise-sized complexity.
About Jigsaw Cloud
Deploying SuccessFactors isn’t complicated. At Jigsaw Cloud we can deliver simplified solutions to meet your requirements, enabling you to optimise your employee experience. Jigsaw Cloud has been helping organisations achieve peak SuccessFactors productivity since 2004. With a specialist team of cloud system consultants and HR practitioners who understand customer needs, Jigsaw Cloud stands out as the SuccessFactors partner of choice for small and medium-sized businesses. We transform business strategies into measurable business outcomes by simplifying HR!- SuccessFactors advocates since 2004- UK’s Only SAP partner exclusively committed to SuccessFactors solutions and support- Flexible and adaptive- Team of cloud system consultants and HR practitioners
Explore Jigsaw Cloud’s SAP SuccessFactors services and see what customers are saying on their Raven Intelligence Profile.
Jigsaw Cloud’s Service Delivery Metrics
About Raven Intelligence
Raven Intelligence is a free, online community to help Enterprise Software customers independently find their perfect Consulting partner. Raven consolidates the options in a single place–across all major cloud software platforms. It helps customers who are in a software selection process search and engage the best partners. It gives Consultants a place to promote their certifications and cloud project success and find customers looking for what they do best. While we work closely with software vendors, we have no affiliation, sponsorship or endorsement from them.
