HR Software: Ultimate Software
Products Implemented: Benefits Prime
Company Size: 1 – 5k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America
Level of Complexity: 5
Reviewer Role: Project Team Member
Consultant Recognized: Trisha Steere
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 2 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A better laid out project plan