HRchitect: Your Strategic Partner in HCM Technology
HRchitect is a premier consulting firm specializing in Human Capital Management (HCM) technology. Since 1997, we’ve helped thousands of organizations across industries and geographies make smarter HR technology decisions and execute successful, high-impact implementations. Our approach is fully vendor-agnostic, meaning we always recommend what is best for our clients – guided solely by their goals and requirements.
We offer end-to-end services across the entire HCM lifecycle, such as: • Strategic Planning to align technology with business and workforce goals • Evaluation & Selection of right-fit HCM platforms • Change Management to drive adoption and prepare your teams • Implementation & Project Management for seamless go-lives • Client-Side Support, acting as an extension of your internal team • Post Go-Live Concierge Services for continuous optimization and system health
Our team has hands-on experience with nearly every major HCM platform, including: • ADP • Dayforce • iCIMS • Oracle • SAP SuccessFactors • ServiceNow • UKG • WorkForce Software • And many others across the HCM ecosystem
With more than 150 certified HCM consultants, we bring full-suite expertise spanning HR, Payroll, Workforce Management, Benefits, Talent, and Integrations.
HRchitect has been recognized for excellence through awards such as: • Raven Intelligence Voice of the Customer Award • Inc. 5000 Fastest-Growing Companies • Best & Brightest Companies to Work For • Multiple partner and industry recognitions for service excellence
Whether you’re evaluating new platforms or optimizing existing systems, HRchitect delivers unbiased guidance, deep functional and technical expertise, and a relentless commitment to your success.
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Dayforce Partner Since (Year):2016
Dayforce Awards / Designation:We currently hold the Dayforce “Growth Partner” designation.
# of Certified Dayforce Consultants:50
Countries Covered:NOAM
Number of HCM Certified Consultants (combined):150
# of Certified UKG Consultants:100
UKG Partner Since (Year):2013
UKG Awards / Designation:2023 UKG Partner of the Year (5x winner)
Filter Reviews by Software:
464 Reviews for HRchitect
4.9/5
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Real Estate Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Sia Pourzeynali Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: UKG year end closing Company Size: 0 – 1,000 Employees / Industry: Consulting Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Michael Neubauer Project(s) in Scope: Assistance with year end closing and statutory filings
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
When we met with Michael Neubauer initially we got the impression that he would be the most practical to work with of the 4 parties we interviewed. Not only was Michael practical, his personality made the project a joy to complete. We had a lot of concerns and anxiety about completing this but Michael was methodical, logical and calm throughout. All with an amazing sense of humor. I’d choose to work with him again anytime.
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment Company Size: 50 – 100k Employees / Industry: Biotechnology Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Sia Pourzeynali Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall, it was a great experience. Our consultant, Sia, was extremely knowledgeable, responsive, and customer-focused throughout the project. He took the time to understand our needs, provided clear guidance, and was proactive in addressing questions and challenges. One lesson learned is the value of maintaining open and consistent communication—it really maximizes the benefit of the partnership and ensures smooth implementation. I would highly recommend working closely with the consultant to leverage their expertise fully.
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment,Employee Case Management,AMS (Application Management Services) Company Size: 1 – 5k Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Carrie McDowell Project(s) in Scope: File Export Update
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Resource was available quickly and very knowledgeable.
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll Company Size: 0 – 1,000 Employees / Industry: Biotechnology Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Leader
Consultant Recognized: Sia Pourzeynali Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Sia has been a great partner. He’s very responsive and knowledgeable and has delivered above and beyond expectations.
Raven Certified
4036 Reviews
UKG WFM Project by HRchitect
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: WFM Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Post Go Live review of all configurations holistically would be helpful in uncovering any potential pre Go Live gaps.
Raven Certified
4036 Reviews
Workforce Software WFM project by HRchitect
4/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: Workforce Software Products Implemented: Time Company Size: 1 – 5k Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Through unforeseen circumstances and changes within the business it took us a bit longer to validate an configuration changes done by the partner to help us optimize and enhancement our process. They were patient, flexible and was able to immediately pivot. I think as a lesson learned for us, if our business is unable to complete or commit to any configuration changes for approval that we pivot and place the project on hold and move on to other request. Our internal delayed held the process and used up time that we could have moved towards something else.
Raven Certified
4036 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core), Recruiting / Onboarding, Payroll Company Size: 5 – 10k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Ben Willis Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It was great working alongside someone as knowledgeable as our integration consultant.
Raven Certified
4036 Reviews
UKG WFM Project by HRchitect
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management, TeleStaff Products Implemented: Telestaff Company Size: 0 – 1,000 Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Dona Fernandez Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Expand our implementation team
Raven Certified
4036 Reviews
Dayforce HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Alaister was excellent to work with. Jumped on our project and exceeded our expectations in timing and did a great job with our project.
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In the continually-evolving world of work technology and software consulting, one question remains constant: What distinguishes a top consultant? Erica Niesse, Executive Vice President of Implementation at HRchitect, shares her insights into the characteristics that define successful HR consultants. Interwoven with HRchitect’s core principles, Erica provides a practical roadmap for companies entering their HR software implementation journey.
Understanding HRchitect
HRchitect is a prominent consulting firm specializing in Human Capital Management (HCM). Their expertise in guiding businesses through the entire HR technology lifecycle has helped thousands of customers of all sizes and industries, strategize, select, implement and support their HCM systems over the past two decades.
More than half of their consulting team comes from a Human Resources practitioner background, allowing them to pair real-world knowledge with consulting expertise.
Erica, with an 11-year tenure at HRchitect, plays a pivotal role in leading the firm’s implementation practices and concierge managed support services. Erica, sharing her perspective on the company’s ethos, believes that HRchitect transcends conventional consulting; they are industry insiders who possess a deep understanding of the complexities of HR technology.
“At HRchitect, we’re not just consultants; we’re HR practitioners who have expertise with HR technology.”
Importance of Leadership and Work-Life Balance
Erica’s professional journey provides valuable insights into the qualities of an organization that matter. When discussing her move to HRchitect, she emphasized leadership and the company’s robust organizational culture, which places a strong emphasis on work-life balance, as the primary factors influencing her decision to become part of the team. In a field where consulting frequently involves exhaustive travel and burnout, HRchitect has always distinguished itself by offering remote work options – a rarity over a decade ago, showcasing the company’s forward-thinking approach.
“When I joined HRchitect, it was the emphasis on leadership and an environment that celebrated work-life balance which truly resonated with me.”
Global Footprint with UKG
Since 2006, HRchitect has firmly established itself as a premier resource for all things related to UKG.
UKG, having undergone recent mergers and acquisitions, has consistently pioneered advancements in HR, payroll, and workforce management solutions. As Erica pointed out, UKG’s recent expansion into global payroll through its acquisition of Immedis reinforces its formidable global presence in the HR industry.
“Our partnership with UKG is about more than technology. It’s about helping customers to drive genuine business transformations.”
UKG’s innovations align seamlessly with HRchitect’s implementation expertise, building synergies that ensure clients succeed.
Maintaining Consistency and Quality
HRchitect stands out among their peers for having the highest volume of customer reviews, consistently receiving five-star ratings and maintaining a remarkably low project team turnover rate. This level of consistency doesn’t happen by chance. According to Erica, the key to HRchitect’s success is their unwavering commitment to exceptional customer service. They aim for long-term partnerships with their clients rather than short-term contracts. Their consultants, who are experts in the UKG ecosystem, bring extensive experience to the table, offering valuable guidance and effective solutions to clients.
“Our vision isn’t about wrapping up a project. It’s about weaving long-lasting relationships that thrive on trust, quality, and mutual growth.”
The Art of Hiring: HRchitect’s Approach
Hiring the right people for your organization is not just about finding individuals with the right skills, but also those who align with your company’s values and culture. Erica highlighted a noteworthy aspect of their hiring approach is that a substantial portion of their members have a background as HR practitioners. These individuals, who have firsthand experience in running UKG payroll processes from the client’s perspective, bring invaluable practical knowledge to the forefront.
These consultants can offer best practices and strategic insights derived from the dynamic nature of HR roles. In addition to their technical expertise, HRchitect places great importance on a strong cultural fit and a collaborative spirit when evaluating potential new hires.
“We don’t just hire for skill; we bring onboard individuals who’ve lived the HR journey and have faced and learned from its challenges.”
The Five Pillars of Excellence
Raven’s project evaluation framework for assessing customer experiences focuses on five key attributes: system expertise, implementation process, responsiveness, consultant quality, and flexibility & adaptability.
When it comes to responsiveness at HRchitect, effective communication is paramount to achieving success. Clients should feel heard, and regular interactions with consultants are instrumental in building trust. With an average of 10 years of expertise in HCM systems, HRchitect’s consultants ensure that clients are guided by experienced professionals who possess in-depth knowledge of the system. HRchitect’s ability to pivot and adapt is invaluable in the ever-evolving landscape of business and technology.
“For us, responsiveness isn’t just about answering a call. It’s about understanding, empathy, and timely guidance.”
Recognizing and Retaining Top Talent
A low project turnover rate often signals high levels of employee satisfaction, indicating that consultants are content and dedicated to their roles within the organization. At HRchitect, a culture of continuous recognition is cultivated through various means such as “shout-outs”, congratulatory emails, and rewards. This, coupled with a strong emphasis on work-life balance, fosters an environment where consultants not only excel but also thrive.
Employee retention speaks volumes about a company’s ethos. Erica reflected,
“Every ‘thank you’, every shoutout, every small token of appreciation – they’re not just gestures. They’re our commitment to going above and beyond for the people in our organization.”
Final Thoughts
For companies embarking on their HR software implementation journey, Erica’s advice is to prioritize long-term organizational strategy.
“Your HR software’s success isn’t in its implementation but in its alignment with your long-term vision and the change management your organization adopts.”
An effective change management process, coupled with comprehensive user training, lays the foundation for a successful implementation. A clear understanding of the current state is equally critical before envisioning the future.
Erica Niesse’s insights, interwoven with HRchitect’s core principles, provide an clear roadmap. HRchitect is a partner that isn’t just about consulting, but about relationships, expertise, and commitment.
“In the ever-evolving world of HR, we don’t just navigate change; we architect it.”
To find out more about HRchitect and read their 130+ reviews, visit here.
HRchitect is vendor agnostic. One of HRchitect’s founding principles was to always do what is best for our clients, and we’ve remained true to that since 1997. HRchitect doesn’t take commissions or referral fees from vendors, nor have we ever received financial backing from vendors. Why is this important? It means when we work with your organization, we have your best interests at heart, not our bottom line.
QWhere is HRchitect located?
HRchitect is a remote company with the administrative staff located in Frisco, Texas. We have consultants located in all time zones across the United States and Canada.
