ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: UKG Core and Benefits Prime
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America,Europe, Middle East & Africa
Reviewer Role: Project Team Member
Consultant Recognized: Jody Burton
Project(s) in Scope: Optimization / Ongoing support services,Consultants
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Slightly better team structure from the beginning of project. Who is main point of contact, etc.