ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Kyle Campbell
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Having the right teams is the key. Our project was to migrate 7 companies from their existing HRIS systems to UKG with the go live date of Jan 2022. It couldn’t have been done without the extraordinary knowledge and expertise of Kyle Campbell with Align HMC for UKG’s UTA configurations, and also Juleiska Pinero for the UKG Core, although our internal team is very knowledge about UKG, there are certain things that only consultants can do or know. Kyle and Juleiska’s level of professionalism and customer service were the best I have ever worked with. We were very pleased with the results, and will be happy to engage Kyle and Juleiska in our future UKG projects.