ERP Area: ITSM/IT Service Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),PayrollIT Service Management,IT Business Management,Security Operations,HR Service Delivery
Company Size: 0 – 1,000 Employees / Industry: Education
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Alex Dalipi
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Alex is flexible and will work for solutions.