Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Greg Hendry
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Greg and CrossCountry were great. They were very understanding of our needs and were very instrumental in getting our 2 phased implementation completed on-time and under budget. The only lessons learned would be internally. Always make sure that you have all of Leadership’s buy-in before implementing an ERP system. Some resistance from internal resources can derail an entire effort. CC has definitely dealt with this in the past and was very patient, professional and understanding to this behavior.