Project Type: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core)
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
How likely will you be to purchase more services from your Consulting Partner? Highly likely (we have immediate need)
How likely will you be to purchase more software from your vendor? Highly likely (we have immediate need)
Consultant Recognized: Rich Hennessey
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The length of the project took longer but only due to internal capacity issues, we had much more to learn in using the HRIS and ability to roll out changes.