ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Recruiting / Onboarding
Company Size: 20 – 50k Employees / Industry: Manufacturing
Regions in Scope: North America,Latin America
Reviewer Role: Project Leader
Consultant Recognized: Sol Barrera
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partner maintained a good relationship and flexed the resources as needed to bring the right consultants when needed. A deeper dive in the initial scope determination could have minimized some CRs.