Workday

At Alight, we partner with clients of all sizes and industries to help you realize the full power and potential of Workday. We provide expertise to set your cloud deployment on a smooth course. And once live, our application management services and ongoing administration solutions will help your platform operate at peak performance.

With Alight at your side, you gain access to experts that enable success as you evolve your business processes, modernize your approach to end-user service and make the most out of your technology. We have the finance and HR expertise, services and solutions to make sure you realize the full power and potential of the Cloud, wherever you are in your Workday journey.

Cornerstone

Our Cornerstone solutions help you stay ahead of the innovation curve with a breadth of experience and insights across advisory, deployment and application management services. Our certified professionals will help you bring Cornerstone to bear on your most pressing business and talent challenges, supporting your success, today and tomorrow.

  • Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
  • Glassdoor Revenue: $2 to $5 billion (USD)
  • Glassdoor Ownership Type: Company - Private
  • Glassdoor Founded: 2017
  • Glassdoor Headquarters:Lincolnshire, IL
  • Cornerstone Partner Since (Year):2014
  • Workday Partner Since (Year):2008
  • # of Cornerstone Projects Completed:111 (in 2018)
  • # of Workday Projects Completed:115 (in 2018)
  • # of Certified Cornerstone Consultants:48
  • # of Certified Workday Consultants:978
  • Partners:Workday and Cornerstone
  • Countries Covered:NOAM, Western Europe, Rest of Europe, Middle East / Africa, LATAM, APJ
  • Number of HCM Certified Consultants (combined):1,026
  • Glassdoor Rating:3.1

    22 Reviews for Alight Solutions

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    2414 Reviews

    SAP SuccessFactors HR Core, & Payroll Project

    4/ 5

    ERP Area: HR/Human Capital Management
    Software:  SAP SuccessFactors
    Products Implemented:  HCM (HR Core),Payroll
    Company Size:  10 – 20k Employees  /  Industry:  Food Service
    Regions in Scope:  North America
    Reviewer Role:  Project Leader

    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Identify potential gaps in the plan early on: The biggest challenge we faced was with login issues. Just three weeks before launch, we realized that our retail associates did not have company email addresses, which caused issues with logging in to the new system. This was a gap in our initial plan that was not identified until the eleventh hour. It’s a reminder of how important it is to identify potential gaps in the plan early on in the process.

    Provide comprehensive training: Our managers, who were responsible for training their teams on the new system, did not attend the live training sessions. As a result, there were some challenges with adoption and understanding of the new system. To avoid this, we recommend providing recorded training with live Q&A sessions, in addition to live training.

    Understand the specific needs of the organization: Alight, our account consulting firm, had a tendency to want to implement a template without fully understanding our specific needs as a company. To avoid this, it’s important to have open communication with your consulting firm and ensure they are taking your unique needs into account.

    Maintain responsiveness: We found that the responsiveness of Alight tapered off after the go-live date. To ensure a smooth transition, it’s important to maintain open communication and keep the lines of support open.

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    SAP SuccessFactors HR Core, Recruiting / Onboarding, & OpenText Implementation

    5/ 5

    ERP Area: HR/Human Capital Management
    Software:  SAP SuccessFactors
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,openText
    Company Size:  10 – 20k Employees  /  Industry:  Mining
    Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
    Reviewer Role:  Project Leader

    Consultant Recognized:  Olga Gothon
    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Know your global/local processes (if not get ready before starting the implementation project), setup the best team with highly engaged & skilled persons you like to work with for the entire project and beyond (internal + external), don’t lose focus on the initial goals during that challenging journey.

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    Workday Payroll Implementation

    4/ 5

    Software: Workday
    Modules Implemented:  Payroll
    Company Size:  20 – 50k Employees  /  Industry:  Internet
    Regions in Scope:  North America
    Reviewer Role: Project Leader
    Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

    Did you get the business value that you thought you would achieve from this project?  Yes
    Were there any integrations that were particularly important or problematic? 
    Yes. Particularly the ones for stock.

    Systems Expertise 4 (out of 5)
    Implementation Process 4 (out of 5)
    Responsiveness 5 (out of 5)
    Quality of Consultants 3 (out of 5)
    Flexibility / Adaptability 4 (out of 5)

    SPEED & COST
    Speed vs. Expectations: Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
    Partner scoped and quoted the work well, but our needs changed during implementation
    Was the implementation team who actually performed the work the same team that was proposed? 
    Slight change in team
    What “Lessons Learned” would you provide to others implementing with this partner / software?
    Know your business (what you want) and get educated on the platform. Interview the prospective consultants and drive accountability. Well-defined roles and responsibilities are key.

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    Workday Financials Implementation

    5/ 5

    Software: Workday
    Modules Implemented:  Financials
    Company Size:  5 – 10k Employees  /  Industry:  Marketing / Market Research / Public Relations
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
    Reviewer Role: Training
    Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Training

    Did you get the business value that you thought you would achieve from this project?  Yes

    Systems Expertise 5 (out of 5)
    Implementation Process 5 (out of 5)
    Responsiveness 5 (out of 5)
    Quality of Consultants 5 (out of 5)
    Flexibility / Adaptability 5 (out of 5)

    SPEED & COST
    Speed vs. Expectations: Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process? 
    Partner scoped and quoted the work precisely
    Was the implementation team who actually performed the work the same team that was proposed? 
    Slight change in team
    What “Lessons Learned” would you provide to others implementing with this partner / software?
    Make sure that everything is ready to go on time.

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    Cornerstone Talent Management Implementation

    3/ 5

    Originating Consulting Firm: Appirio
    Software: 
    Cornerstone
    Modules Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
    Company Size:  0 – 1,000 Employees  /  Industry:  Accounting
    Regions in Scope:  Asia Pacific & Japan,North America
    Reviewer Role: Project Team Member
    Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

    Did you get the business value that you thought you would achieve from this project?
    Some of our goals were achieved, but not all

    Were there any integrations that were particularly important or problematic? 
    Data didn’t flow from our source system as intended. We did a lot of manual data uploading.

    Systems Expertise 5 (out of 5)
    Implementation Process 3 (out of 5)
    Responsiveness 2 (out of 5)
    Quality of Consultants 2 (out of 5)
    Flexibility / Adaptability 2 (out of 5)

    SPEED & COST
    Speed vs. Expectations: 2x time expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed? 
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? 
    Be involved in every step of gathering requirements so that clear expectations are outlined and achieved.

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    Workday HR Core Implementation

    5/ 5

    Software: Workday
    Modules Implemented:  HCM (HR Core)
    Company Size:  100k+ Employees  /  Industry:  Healthcare / Medical
    Regions in Scope:  Latin America,North America
    Reviewer Role: Project Team Member
    Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)

    Did you get the business value that you thought you would achieve from this project?
    Yes

    Systems Expertise 5 (out of 5)
    Implementation Process 5 (out of 5)
    Responsiveness 5 (out of 5)
    Quality of Consultants 5 (out of 5)
    Flexibility / Adaptability 5 (out of 5)

    SPEED & COST
    Speed vs. Expectations: Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    Was the implementation team who actually performed the work the same team that was proposed? 
    Slight change in team

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    Workday HR Core, Talent Management & Recruiting Implementation

    5/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
    Company Size:  10 – 20k Employees  /  Industry:  Other
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
    Level of Complexity:  9
    Reviewer Role:  Decision Maker

    Consultant Recognized:  James Gardner
    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  4 out of 5
    Implementation Process  5 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The overall experience was good. Quite a few disappointments regarding Workday – possibly we expected too much. Some issues are still unresolved (goal setting cannot be done within the system), but the implementation partner did a good job and helped us as much as possible.

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    Cornerstone Talent Management, Recruiting & Compensation Implementation

    3/ 5

    HR Software:  Cornerstone
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
    Company Size:  0 – 1,000 Employees  /  Industry:  Accounting
    Regions in Scope:  Asia Pacific & Japan,North America
    Level of Complexity:  6
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Seek some additional support from your solution vendor as a resource or go-between. The concern is that the implementation partner is not in the long-term relationship, and has different short-term motivation for the project.

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    Cornerstone Talent Management, Recruiting & Financials Implementation

    3/ 5

    HR Software:  Cornerstone
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Financials
    Company Size:  10 – 20k Employees  /  Industry:  Government / Military
    Regions in Scope:  North America
    Level of Complexity:  5
    Reviewer Role:  Project Leader

    Consultant Recognized:  Tommy Craft
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  3 out of 5
    Implementation Process  2 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 2 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Alight had an aggressive schedule and did not provide the “Consulting approach” we needed to understand some functionality of the Cornerstone clouds. Little to no consultation or advice was given on EDGE integrations that are critical to the functionality of an ATS.

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    Cornerstone Talent Management, Recruiting & Compensation Implementation

    4/ 5

    HR Software:  Cornerstone
    Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
    Company Size:  10 – 20k Employees  /  Industry:  Other
    Regions in Scope:  North America
    Level of Complexity:  8
    Reviewer Role:  Project Leader

    Project(s) in Scope:  Multiple Cloud deployment, LMS, ATS, PMS, Comp

    Systems Expertise  3 out of 5
    Implementation Process  2 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Set very clear expectations of what the partner will do. Spend more time in the discovery phase and have the partner clearly outline using past experience what integrations, processes and steps they believe we need to plan through in the implementation of the software. In partnership set realistic achievable project deliverable dates, keeping firmly in mind that the Company project team have full time jobs. Ensure that the project consultant does not build an aggressive timetable and re-assign key consultants based on time driven milestones.

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    Workday HR Core & Payroll Implementation

    4/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core),Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Level of Complexity:  8
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Those companies who are doing an implementation should really prepare as many questions as possible to all considered parties in advance to have the best clarity for decision making and implementation possible.

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    Workday HR Core Implementation

    5/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core)
    Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
    Level of Complexity:  10
    Reviewer Role:  Client – final user

    Consultant Recognized:  Derreck Brown
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Full implementation

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The system is very good, edge and user-friendly however we have the opportunity to customize processes focused by countries and also in the translation for this service at a global level

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    Workday HR Core, Payroll & Financials Implementation

    4/ 5

    Originating Consulting Firm: Appirio
    HR Software: 
     Workday
    Products Implemented:  HCM (HR Core),Payroll,Financials
    Company Size:  1 – 5k Employees  /  Industry:  Aerospace / Aviation / Automotive
    Regions in Scope:  North America
    Level of Complexity:  6
    Reviewer Role:  Decision Maker

    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Overall the implementation was good, but the process was somewhat more siloed that we would have liked it to have been.

    We have used Workday’s own Professional Services team for smaller projects and have been very satisfied with them. We would use them in the future for add-on capabilities.

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    Workday HR Core & Recruiting Implementation

    4/ 5

    Originating Consulting Firm: Appirio
    HR Software: 
     Workday
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
    Company Size:  0 – 1,000 Employees  /  Industry:  Education
    Regions in Scope:  Europe, Middle East & Africa
    Level of Complexity:  7
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  4 out of 5
    Implementation Process  3 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 4 out of 5

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    Workday HR Core, Recruiting & Integration Implementation

    4/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Integration with legacy systems
    Company Size:  5 – 10k Employees  /  Industry:  Other
    Regions in Scope:  Europe, Middle East & Africa,North America
    Level of Complexity:  9
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Matthew Cahill
    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  3 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.75x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Joined the experience toward the launch of the onboarding module; most of the difficulty came with our internal need to integrate certain legacy systems and the extra amount of testing prior to launch or implemented changes post launch. the consultant was assisted with onboarding for US only and was very helpful in moving that module toward launch. most of the implementation work was and is managed by our internal team

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    Workday HR Core & Payroll Implementation

    4/ 5

    Originating Consulting Firm: Appirio
    HR Software: 
     Workday
    Products Implemented:  HCM (HR Core),Payroll
    Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Level of Complexity:  7
    Reviewer Role:  Project Leader

    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  4 out of 5
    Implementation Process  2 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 2 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We are finding post go-live that our configuration wasn’t always Workday standard. I think our partner configured to how we were doing things in our old system versus pushing us to move to more industry standard. This has caused complications when we try and take on new features with Workday. We are going back and relooking at some of our original configuration.

    I also think there is a gap with implementation partners and testing. In two implementations we have done with Workday partners we experienced the same thing. They didn’t really help with testing and cutover/go-live planning as much as I would have expected. We utilized boutique Workday consultants to bridge that gap.

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    SAP SuccessFactors Recruiting Implementation

    5/ 5

    Originating Consulting Firm: NGA HR
    HR Software: 
     SAP SuccessFactors
    Products Implemented:  Recruiting / Onboarding
    Company Size:  10 – 20k Employees  /  Industry:  Computers (Hardware, Desktop Software)
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
    Level of Complexity:  8
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Kevin Littlechild
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  4 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  2x time expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    – Check out partner’s technical expertise thoroughly – not just that they are experience with the software/vendor in question, but that they have completed projects that are the same/similar as you are proposing. Finding out that your partner has proposed a solution, based on their understanding of your requirements but a Misunderstanding of the software’s capabilities can be a time-consuming and expensive path to travel. Get and check references and sample projects from other clients from both the partner and the software vendor! NGA really knew our requirements, they took the time to listen and reflect and this, combined with our pre-existing relationship meant they had a thorough understanding of what we wanted to achieve.

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    2414 Reviews

    Workday Payroll Implementation

    3/ 5

    Originating Consulting Firm: Appirio
    HR Software: 
     Workday
    Products Implemented:  Payroll
    Company Size:  1 – 5k Employees  /  Industry:  Real Estate
    Regions in Scope:  North America
    Level of Complexity:  9
    Reviewer Role:  Project Team Member

    Consultant Recognized: 
    Project(s) in Scope:  Initial deployment (Phase 1)

    Systems Expertise  3 out of 5
    Implementation Process  3 out of 5
    Responsiveness  2 out of 5
    Quality of Consultants 2 out of 5
    Flexibility / Adaptability 2 out of 5

    SPEED & COST
    Speed vs. Expectations:  3x time expected
    Cost vs. Expectations: 2x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Ensure the consultant is fully fluent in the product from all aspects of the software. There were too many specialist in one area of the product as opposed to experts. There seemed to be not that much cross collaboration within their organization.

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    Workday HR Core Implementation

    5/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core)
    Company Size:  10 – 20k Employees  /  Industry:  Transportation / Distribution
    Regions in Scope:  North America
    Level of Complexity:  10
    Reviewer Role:  Project Leader

    Consultant Recognized:  Will Hardy
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Be open to change in processes

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    Workday HR Core, Talent Management, Recruiting & Payroll Implementation

    5/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll
    Company Size:  10 – 20k Employees  /  Industry:  Finance / Banking / Insurance
    Regions in Scope:  North America
    Reviewer Role:  Project Team Member

    Project Status:  My company has completed our project!

    Consultant Recognized:  Derreck Brown
    Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  5 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 5 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Extensive testing is necessary, ask a lot of questions, because you don’t know what you don’t know.

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    Workday HR Core, Talent Management, Recruiting & Payroll Implementation

    2/ 5

    HR Software:  Workday
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
    Company Size:  10 – 20k Employees  /  Industry:  Mining
    Regions in Scope:  Europe, Middle East & Africa,Latin America,North America,South Asia
    Level of Difficulty:  9
    Reviewer Role:  Project Leader

    Project Status:  My company has completed our project!

    Consultant Recognized:  Derreck Brown
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

    Systems Expertise  2 out of 5
    Implementation Process  1 out of 5
    Responsiveness  1 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 1 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner under-quoted the project and we had multiple change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The specific consultants matter, but the leadership matters just as much. Fixed fee is highly preferential to time & materials.

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    Workday HR Core, Talent Management, Recruiting, Payroll, Financials & Other Implementation

    4/ 5

    Originating Consulting Firm: Appirio
    HR Software:  Workday
    Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials,Other
    Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
    Level of Difficulty:  8
    Reviewer Role:  Project Leader

    Project Status:  My company has completed our project!

    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
    Partner NPS Score:   8

    Systems Expertise  4
    Implementation Process  4
    Responsiveness  5
    Quality of Consultants 3
    Flexibility / Adaptability 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    Team changed a lot

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