Argano is one of the largest and most comprehensive UKG services partners, bringing together the proven expertise of former companies, Ascend and HyBridge Solutions, into a single expanded practice with broader capabilities, deeper experience, and greater capacity to support organizations throughout their UKG journey. As a Global Specialist Consultancy, we help organizations implement, optimize, and support UKG solutions that improve HR, payroll, workforce management, employee experience, and operational performance. With nearly 180 certified UKG consultants and more than 16 years of partnership with UKG, we support organizations of every size across a wide range of industries. From implementation strategy through long-term optimization, Argano delivers end-to-end UKG services including implementation, managed services, payroll support, technical consulting, organizational change management, customized training, and AI, reporting, and analytics. Our combined practice has earned multiple UKG Partner awards and most recently was recognized with the 2025 Raven Intelligence Voice of the Customer Award, reflecting our commitment to delivering measurable business outcomes and exceptional client experiences. Our ServicesWhether you’re implementing UKG for the first time, modernizing an existing environment, or looking for ongoing operational support, Argano provides scalable services across the entire UKG lifecycle.Implementation & Deployment: Strategy, project management, global design workshops, configuration, migrations, testing, organizational readiness, and go-live support.Client-Side Implementation Support: PMO leadership, staff augmentation, best-practice guidance, governance, and implementation advisory.Post-Live Optimization: Health assessments, business process improvements, ancillary module configuration or deployment, system enhancements, reporting, and continuous optimization.Premier Managed Services: Functional, technical, administrative, payroll, and application support, including ongoing strategic guidance.Payroll Services: Managed payroll, payroll processing support, staff augmentation, emergency payroll coverage, and year-end support.Training & Enablement: Role-based training, interactive simulations, video learning, administrator enablement, and adoption programs.Strategic Advisory & Change Management: UKG roadmap planning, process assessments, organizational change management, Hypercare, and project governance.Technical & Integration Services: Integrations, migrations, APIs, data conversion, AI and analytics, reporting, and our exclusive WFM Testing Tool.
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Countries Covered:NOAM, Western Europe
# of Certified UKG Consultants:180+
UKG Awards / Designation:2024 UKG Partner of the Year; 2023 UKG Collaborator of the Year
Filter Reviews by Software:
431 Reviews for Argano
4.9/5
Raven Certified
4320 Reviews
UKG WFM Project by Argano
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: UKG Pro WFM Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Carissa Burlakos, Anna McGee, Michael Brown, Meg Schramm, Amy Hildrew, DAvid Niemczyk, Ken Keyes, Mary Carey, Mason Rickelman Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This team brings experts to the table and is committed to successful implementation of solutions.
Raven Certified
4320 Reviews
UKG HR/HCM Project by Argano
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We couldn’t have/wouldn’t have been successful without Lynette and others from Ascend. Lessons learned: ask lots of questions/learn as much as you can before implementation even begins (about UKG in this case) have an internal plan from a company perspective.
Raven Certified
4320 Reviews
UKG WFM Project by HyBridge Solutions
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Workforce Management Products Implemented: WFM Company Size: 5 – 10k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: David Finch Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
David Finch has been instrumental in communicating and explaining any project related questions to the team. He is available when asked and he is extremely knowledgeable of the product.
Raven Certified
4320 Reviews
UKG AMS Project by HyBridge Solutions
5/ 5
Managed Services Type: Managed Application Support Software: UKG Company Size: 5 – 10k Employees Industry: Healthcare / Medical Reviewer Role: Project Leader Consulting Partner: Argano (formerly HyBridge Solutions)
Overall Partner Satisfaction: 9 Did your organization receive the business value from this project that you expected? Somewhat. We got some of the value expected. What impacts have you had to your business by utilizing these managed services? Peace of mind Have you realized cost savings as a result of these managed services? Don’t know
Likelihood to Continue Services:
How likely will you be to continue services with this partner a year from now? Likely How likely will you be to purchase more software from your vendor? Software vendor Rating: 9
Consultant Recognized: Ericka Bierer Lessons Learned: The support is great and feel confident in Hybridge support
Systems Expertise: 4 Implementation Process: 5 Responsiveness: 5 Quality of Consultants: 5 Flexibility / Adaptability: 5
Has your support team changed in the past year? No change
How did you find your partner? We used this partner for other projects
What were the most important criteria for choosing your project partner? Previous work with partner
What strengths do you feel your partner brings to your organization? Support and understanding of our business needs
Raven Certified
4320 Reviews
UKG AMS Project by HyBridge Solutions
5/ 5
Managed Services Type: Managed Application Support Software: UKG Company Size: 5 – 10k Employees Industry: Healthcare / Medical Reviewer Role: Project Leader Consulting Partner: Argano (formerly HyBridge Solutions)
Overall Partner Satisfaction: 9 Did your organization receive the business value from this project that you expected? Somewhat. We got some of the value expected. What impacts have you had to your business by utilizing these managed services? Access to certified experts,Peace of mind Have you realized cost savings as a result of these managed services? Don’t know
Likelihood to Continue Services:
How likely will you be to continue services with this partner a year from now? Highly likely How likely will you be to purchase more software from your vendor? Software vendor Rating: 9
Consultant Recognized: Anthony Hart Lessons Learned: Great partnership. Always will to help/support.
Systems Expertise: 4 Implementation Process: 4 Responsiveness: 5 Quality of Consultants: 4 Flexibility / Adaptability: 5
Has your support team changed in the past year? No change
How did you find your partner? We used this partner for other projects
What were the most important criteria for choosing your project partner? Reputation
What strengths do you feel your partner brings to your organization? Support that UKG can’t offer
Raven Certified
4320 Reviews
UKG HR/HCM Project by Ascend
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software) Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Connie Miller Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project was done on time and on budget, both key points. Connie was able to provide sage advice during consultant meetings and provided excellent training for our employees. She offered to assist in multiple areas and was of great value. The only negative experience was the lack of knowledge of transitioning off of our former provider and we lost some valuable data due to some confusion on the process.
Raven Certified
4320 Reviews
UKG HR/HCM Project by Ascend
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software) Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Connie Miller Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have used UKG and Ascend in prior roles – highly recommend them.
Raven Certified
4320 Reviews
UKG HR/HCM Project by Ascend
5/ 5
Software: UKG Products Implemented: Payroll, Financials Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Linda Buchanan Project(s) in Scope: UKG
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG – Learn to use custom reporting to your advantage. Seems daunting at first but it’s been super helpful and efficient when trying to look at specific data sets.
Ascend – I don’t have any specific lessons learned, but the payroll service has been exceptional. As someone new to both the company and payroll processing, Linda’s guidance and support have been invaluable. There is never a shortage of ad-hoc payroll requests and she is always responsive, patient, and helpful. Her partnership has played a role in my success and I enjoy working with her.
Raven Certified
4320 Reviews
UKG HR/HCM Project by Ascend
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials Company Size: 5 – 10k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Take the time and clean up the data before import.
Raven Certified
4320 Reviews
UKG HR/HCM Project by Ascend
5/ 5
ERP Area: HR/Human Capital Management Software: UKG Products Implemented: Payroll Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Try your best as an organization to hit the deadlines to prevent delays or rushed implementations.
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For large healthcare organizations, workforce transformation is rarely just about implementing new technology. It’s about aligning people, processes, and policies across complex environments, often under tight timelines and high operational stakes.
With multiple hospitals operating on different workforce and human capital management systems, combined with a growing need for standardization, the organization set out on an ambitious journey: to modernize and unify workforce management through UKG Pro Workforce Management (WFM). To support this effort, Montefiore partnered with HyBridge Solutions, an Argano Company to help guide the implementation and navigate the complexity of a multi-wave rollout.
In this Beyond the Review, Bonnie Tinder, Founder & CEO of Raven Intelligence, sat down with Nick Khadaroo, UKG Domain Lead at Montefiore Einstein, to discuss what it takes to execute and sustain a transformation of this scale.
Years of acquisitions had left Montefiore Einstein with multiple systems, configurations, and processes across hospitals. Some teams were on legacy Kronos environments, others on different versions of UKG, and some on entirely separate platforms.
The result: inconsistency, inefficiency, and limited visibility.
“We had a lot of acquisitions… and we were all on different systems,” Nick explained. “We wanted to standardize our processes and move toward a system that could support us long term.”
The transition to UKG Pro WFM was not just a technology upgrade; it was an opportunity to rethink how workforce operations were structured across the entire organization.
An Ambitious, Multi-Wave Implementation
To execute this transformation, Montefiore partnered with HyBridge Solutions, an Argano Company, and structured the rollout into multiple waves.
Wave 1: Brought approximately 25,000 employees across four major entities onto UKG Pro WFM, including Timekeeping, Leave Management, Advanced Scheduling, Analytics, and dozens of integrations.
Wave 2: Expanded the footprint to additional hospitals, incorporating both migrations and net-new builds, while continuing to enhance earlier deployments.
Wave 3: Currently underway, the team continues to extend and standardize the system across the broader organization.
All of this was executed within an aggressive 18-month timeline.
“It was mind-boggling… we had such an aggressive timeline,” Nick shared. “And HyBridge got us there, they met all their deadlines.”
Choosing HyBridge Solutions
Montefiore’s selection of HyBridge was not by chance; it was grounded in both industry reputation and real-world referrals. Through years in the UKG ecosystem, Nick had built relationships with peers at other healthcare organizations, many of whom had worked with HyBridge and strongly recommended them.
That peer validation, combined with HyBridge’s preparation and understanding of the healthcare environment, set them apart during the evaluation process.
“They came so prepared… everything that we were looking for,” he said.
What Made the Difference: Understanding Before Configuring
One of the most consistent themes in Montefiore’s experience was HyBridge’s approach to understanding the business before jumping into solutions.
Rather than applying a one-size-fits-all model, the team took time to learn:
– Union rules and labor complexities
– Existing workflows and naming conventions
– Organizational structure and policies
– User experience expectations across different roles
“They understood how we do business first… then came back with ideas on what would work for us,” Nick explained.
This approach was especially critical in a healthcare environment, where workforce policies are tightly tied to compliance, contracts, and operational realities.
Change Management Across a Complex Workforce
Beyond the technical complexity, one of the most significant challenges Montefiore faced was change management.
The organization’s workforce spans a wide range of users, from highly technical staff to employees with limited experience using digital tools. Successfully driving adoption across that spectrum required more than standard training; it required a thoughtful, human-centered approach.
HyBridge focused on meeting users where they were. Instead of introducing entirely new ways of working, they aligned the system with familiar processes and naming conventions, making it easier for employees to connect what they already knew with what they were learning. Throughout testing and training, the team provided hands-on support, taking the time to ensure users felt confident navigating the system.
“They made people feel comfortable… from leadership all the way down to non-management employees,” Nick said.
A Partnership That Delivered
From the outset, HyBridge brought a structured, highly organized approach, establishing frequent working sessions across modules, clear ownership of testing and validation, and strong project management to ensure alignment across teams.
“It was really organized… we had multiple weekly calls, testing, validation, everyone knew their responsibilities,” Nick noted.
But beyond execution, what ultimately set the engagement apart was the strength of the partnership.
Rather than limiting their involvement to defined project phases, the HyBridge team remained deeply engaged throughout the transformation, providing ongoing support across waves, offering additional documentation and guidance, and staying accessible even outside of formal project scope.
“I can call them… and they will pick up, even when they’re not on the project anymore,” Nick shared.
That level of responsiveness extended into how HyBridge approached problem-solving. Instead of prescribing a single path forward, they worked collaboratively with Montefiore to evaluate options, clearly outlining trade-offs and impacts while providing best-practice recommendations.
“They don’t just say ‘do it this way’… they give options, impacts, and recommendations,” Nick explained.
This combination of structure, responsiveness, and flexibility enabled Montefiore to not only meet its aggressive deadlines, but to do so in a way that supported long-term success beyond go-live.
The Role of Leadership in Transformation Success
When reflecting on what made the project successful, Nick pointed to one factor above all others: leadership alignment.
“Get the buy-in from leadership… the success comes from up above,” he said. With leadership actively involved, teams were better aligned, priorities were clearly established, and participation remained consistent across the organization. It also made it easier to remove roadblocks and reinforce accountability at every level.
In a transformation of this scale, that top-down alignment wasn’t just helpful, it was essential to maintaining momentum and ensuring long-term success.
What’s Next: Stabilization and Continuous Improvement
As Montefiore moves through its final implementation wave, the focus is naturally shifting from deployment to stabilization and long-term optimization.
Post-go-live efforts focus on supporting the system in real-world scenarios, ongoing configuration adjustments, and continued training to reinforce adoption among users. At the same time, structured governance processes are being put in place to evaluate and manage system changes as new needs emerge.
The work doesn’t stop at go-live. If anything, this phase is about refining what’s been built, ensuring it performs as intended, and continuing to evolve alongside the organization’s needs.
A Transformation Beyond Technology
Montefiore’s journey underscores a broader reality —successful workforce transformations aren’t defined by implementation milestones alone. They’re defined by what happens after: how well the system is adopted across a diverse user base, how effectively teams stay aligned in a complex environment, and how strong the partnership remains between the organization and its consulting team.
For Montefiore Einstein, HyBridge Solutions, an Argano Company, played a critical role not just in delivering the system, but in helping the organization navigate the complexity that comes with it.
“They were responsible for our road to success… we met all of our go-live deadlines,” Nick reflected.
Raven Intelligence is a free, online community to help Enterprise Software customers independently find their perfect Consulting partner. Raven consolidates the options in a single place–across all major cloud software platforms. It helps customers who are in a software selection process search and engage the best partners. It gives Consultants a place to promote their certifications and cloud project success and find customers looking for what they do best. While we work closely with software vendors, we have no affiliation, sponsorship or endorsement from them.
QDoes Argano provide technical development services for UKG?
Yes. Argano provides technical consulting and development services across the UKG ecosystem, including integrations, APIs, migrations, reporting, analytics, testing, and system optimization for UKG Pro WFM, UKG Pro HCM, UKG Ready, and Workforce Central.
QDo Argano consultants have industry-specific experience?
Yes. Our consultants support organizations across healthcare, manufacturing, retail, hospitality, gaming, financial services, public sector, nonprofit, higher education, and many other industries, bringing both technical expertise and real-world operational experience to every engagement.
QDoes Argano provide client-side implementation support?
QDoes Argano provide managed services after go-live?
Yes. Our Premier Managed Services help organizations maximize the long-term value of their UKG investment through functional, technical, administrative, payroll, reporting, and strategic support after implementation.
QDoes Argano support UKG migrations and cloud transformations?
Yes. Argano helps organizations migrate from legacy UKG environments, including Workforce Central, UKG Time & Attendance (UTA), and UKG Time Management (UTM), to modern UKG solutions. Our services include migration strategy and planning, data conversion, integrations, testing, and go-live support.
QCan Argano support both UKG Pro WFM and UKG Ready?
Yes. Argano is a full-service UKG partner with certified expertise across UKG Pro Workforce Management (WFM), UKG Pro Human Capital Management (HCM), and UKG Ready, supporting organizations from SMB to enterprise.
QDoes Argano provide payroll processing services?
Yes. Argano offers scalable payroll services ranging from contingent and emergency payroll processing to staff augmentation and fully managed payroll services. These services help organizations improve accuracy, continuity, and operational resilience.
QAre Argano consultants UKG certified?
Yes. Argano’s UKG practice includes nearly 180 certified consultants across all three UKG solutions: UKG Pro HCM, UKG Pro WFM, and UKG Ready. Their expertise spans implementation and the full range of functional, technical, and service delivery areas, including payroll, benefits, talent, timekeeping, workforce management, HR Service Delivery, technical services, and project delivery.
