ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented:  Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Dennis Perkin & Samantha McNeal
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be prepared on timing- life happens and there could be delays.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Controller

Consultant Recognized:  Alexia Rock
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Highly competent, professional, KIND, totally committed to this success.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Agriculture / Forestry / Fishing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Alexia Rock
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our consultant Alexia was fantastic to work with and made the painful parts of the project easier. Highly recommend her – we are sad to be losing her as our support! Unfortunately due to issues/misunderstandings on the UKG side of things our initial launch date of March 2023 became December 2023. Alexia was able to work with us throughout the elongated implementation; thank goodness otherwise it would have been difficult to start over with someone else.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Haley Emery
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation process has to be a two fold process with active participation from both teams in order for it to be successful. The amount of time it takes to work through the process and gather the various documentations can be overwhelming. If at all possible it would benefit the team to be solely or almost solely focussed on the implementation and not their daily duties.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Jean Marie Mendy
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: 1.75x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have more resources dedicated to the project and make sure your business processes are clearly defined and revised before the start of your project.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Haley Emery!
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
All good things to say about Haley and our experience. The challenges were internal with alignment, delay first check, etc.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Engineering / Architecture
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Haley Emrry
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Haley was amazing as a consultant. She provided guidance, support and made the set up process so straightforward and easy.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Latin America
Reviewer Role:  Project Team Member

Consultant Recognized:  Connie Couture
Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great communication and training. Take the time to set up, test and review and train!

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials
Company Size:  1 – 5k Employees  /  Industry:  Business Services (Hotels, Lodging Places)
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Haley Emery
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Smaller project team, clearer goals, better data gathering on our side.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Recruiting / Onboarding,Payroll,custom automation
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Ali Abbas and Ryan Zupancic
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To have the right cross functional leaders on the calls to answer questions for the consultants to get a clear understanding what we are trying to accomplish.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll
Company Size:  10 – 20k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Brian
Project(s) in Scope:  Optimization / Ongoing support services,ukg pro post live assistance

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We needed to be more prepared on what exactly we needed and to get the right people on the project.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll,Time Management
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If I could do this project over again, I would have asked for more hands on attention during the build. I would have asked for more demo rather than sending issues and receiving a fixed response. I’d like to have seen how things were getting fixed as well.

Another lesson learned is that it is necessary to use a partner when implementing. They are so knowledgeable on the projects and systems.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Etienne Caron-Poisson
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Get your training done! Bring the right people from your organization to the table often and early.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  /connie Couture
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our experience with ATS have been extremely positive.

We loved the UKG PRO side of the software, our concerns came from the UKG READY implementation and lack of experienced implementation consultants to work with. UKG was over-budget and the project was late. The project had multiple change orders and the team changed a lot.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Eliza Michalska and Jean Marie Mendy
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partners Eliza Michalska and Jean Marie Mendy at ATS Consulting are GREAT! They are very knowledgeable and supportive, providing excellent consulting services and developing strong working relationships.

Our experience with the UKG product has been frustrating as the UKG sales team was not transparent about the fact that the new UKG product is actually 2 systems (UltiPro and Kronos) that have challenges between them, rather they sold it as a “truly integrated product” – not as 2 separate systems needing separate configuration that still have issues integrating together. As a result, the system implementation has taken MUCH longer than anticipated, needing more internal resources/time than anticipated.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Time (formerly UltiPro Time)
Products Implemented:  Payroll
Company Size:  50 – 100k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Ali Abbas and Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The experience and ability to effectively collaborate by this implementation partner were instrumental in being able to effectively role out this project. They were able to quickly organize to understand all key activities, dependencies, and work to remove any obstacles. They demonstrated dedication to success.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Internet
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The experience was very positive. The consultants have been dependable and very knowledgeable.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Trust the consultants at ATS Consulting – they really know what they are doing. They are experts in the field, have tremendous software experience, are efficient at implementation and will go above and beyond at each step.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll
Company Size:  5 – 10k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lou and the ATS Team went above and beyond to accommodate all of our requests, explain all of the nuances and processes that they were doing. They were extremely helpful, even after the project was well over.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Legal
Regions in Scope:  North America
Reviewer Role:  Payroll Manager

Consultant Recognized:  Lou Sylas
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We were assigned a Partner by the Software vendor. That was not ATS Consulting. The level of expertise and support from that Software vendor was not to our satisfaction. So, we hired ATS Consulting (upon the recommendation of one of my close business friends) and we have made great strides to accomplish the project tasks and nearing the end of the project (Live date-1/1/2023) . ATS Consulting came in with great consultants and has saved the day. We are very satisfied with ATS Consultants’ service and support.
Lessons Learned:
– Do due diligence about the project partner assigned by Software vendor before accepting their service
– Make sure that the project team assigned has the required experience to handle the conversion of the business needs
– Do a Complete analysis before any configuration
– Have Subject Matter Experts assigned and identify responsible SMEs for each domain to implement (this should be responsibility of Partner to maintain)
– lay down easy steps in the beginning before speeding up the project. This will help to keep client team focused and engaged
– Make sure the partner understands that the success of the project is not dependent on client only
– Partner should be proactive to lend support and not be reactive

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Communication and patience are key to this process. While our consultant is very knowledgeable of the system and processes, we felt that the communication between us and our consultant could have been better and that she could have shown more patience in certain situations.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Payroll

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Fantastic partners that are willing to step up and help as if they are an extension of your own team! The most important part is to engage them as soon as possible so they can work with you along the way to implement/update in the most efficient way.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Nyema Turner
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
In addition to a deep understanding of the software product, the ATS team were also great project partners and felt like team members rather than external resources. They were focused on implementing a solution that met our specific needs and supported our business process rather than just configuring a product.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Lou Sylaj and Randy
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Try to explain your scope of work or give examples , it will make the process faster.

RP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Connie Couture
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: 1.75x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Connie was great to work with, UKG needs to make sure that communication is better.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  10 – 20k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lou and his ATS team have always been a great wealth of knowledge and are always able, and willing, to assist when needed.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  10 – 20k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Lou Sylaj
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Reporting, APIs

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
What I like most about ATS is the availability, service, and knowledge everyone has on their team.
Basically, everyone has years of experience so there are no challenges that they never encountered.
Also, they give you the best and most honest opinion on what setup best meets your company’s needs.