ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Ready
Products Implemented:  Payroll
Company Size:  0 – 1,000 Employees
Regions in Scope:  North America

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Scope of project is extremely important before the work begins.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core), Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Jhalak and Aakash
Project(s) in Scope:  EIN Add payroll/TLM

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure it is understood no historical payrolls can be loaded after “go live”

Project Type: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core), Recruiting / Onboarding,Benefits
Company Size:0 – 1,000 Employees  /  Industry: Telecommunications
Regions in Scope: North America
Reviewer Role: Consultant

How likely will you be to purchase more services from your Consulting Partner?  Somewhat likely (we’ll shop around)
How likely will you be to purchase more software from your vendor?  Somewhat likely (we’ll shop around)

Consultant Recognized: Nicholas
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness2 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They were very knowledgeable however they would change items with not telling the team and not take accountability for some items

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Benefits
Company Size:  0 – 1,000 Employees  /  Industry:  Telecommunications
Regions in Scope:  North America
Reviewer Role:  Consultant

Consultant Recognized:  Nicholas
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  2 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They were very knowledgeable however they would change items with not telling the team and not take accountability for some items