ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment,Financials,HCM (HR Core),Employee Case Management,AMS (Application Management Services), PPS (Post Production Support)
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Angela Clish
Project(s) in Scope:  Optimization / Ongoing support services,People Analytics Reporting, WFM Assistance, and Managed Services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
One of the biggest lessons learned is that investing in system optimization after implementation is just as valuable as the implementation itself and system optimization is an ongoing process. Coligos was not our original implementation partner, and our implementation was not the smoothest. However, we are so grateful to Coligos as they have been invaluable to our company. They did an exceptional job at helping us identify configuration issues, streamline payroll and HR processes, implement additional UKG features and optimize functionality that we didn’t realize we weren’t fully utilizing. Their consultants were collaborative, responsive, and brought practical recommendations rather than simply answering questions. We would recommend engaging them early, being transparent about pain points, and viewing them as a strategic partner rather than just a consulting resource. Their expertise has significantly improved both our system efficiency and our team’s day to day operations.

ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  Benefits
Company Size:  1 – 5k Employees  /  Industry:  IT Services
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Project(s) in Scope:  EDI File to and from 401k vendor

Systems Expertise  1 out of 5
Implementation Process  1 out of 5
Responsiveness  1 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would never hire Coligos consulting again. The vendor, Fidelity, did an amazing job. Coligos created issues and deferred responsibility at every turn. They seemed to be extremely uneducated on the process and I had to continuously step in to fix issues they had made or configurations they had not completed.

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REPLY FROM COLIGOS: Thank you for bringing this to our attention. This is not the experience we ever want our customers to have. We would welcome the opportunity to discuss this with you and make things right. Please feel free to contact Brian Jones directly at Brian@Coligos.com. We appreciate your feedback and the chance to improve.

ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Stacey Onysio
Project(s) in Scope:  Add US Component Company

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our project timeline was abbreviated but urgent. Coligios was able to help us with building the new company and payroll within the short time frame we had to transfer 100+ employees from multiple FEINs into the new Component Company

ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  HCM (HR Core),Benefits
Company Size:  1 – 5k Employees  /  Industry:  Consulting
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role:  Decision Maker

Consultant Recognized:  William Ezzell
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG is and will always be a pain to use and you guys make it slightly better to deal with. William Ezzell is amazing and a true treasure!

ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment, Employee Case Management
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Angela Clish
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. I Needed to Be Clearer on Business Requirements Upfront

I learned that if I didn’t clearly articulate our HR processes and desired outcomes, the consultant defaulted to standard system configurations. The more precise I was about workflows, approvals, reporting needs, and compliance requirements, the better the outcomes.

Takeaway: Preparation and documented requirements save time and rework.

2. I Had to Own the Business Decisions

The consultant was strong technically, but they weren’t positioned to define our HR strategy or internal policies. When I expected them to “advise” on process direction without clear guardrails, it created misalignment.

Takeaway: The consultant configures the system; I own the business model and decisions.

3. Communication Needed to Be More Structured

Ad hoc conversations led to misunderstandings about scope and timelines. Once we formalized status meetings, decision logs, and change tracking, the partnership improved significantly.

Takeaway: Structure reduces friction.

4. Data Was More Complex Than Expected

Data migration and cleanup required much more internal effort than I initially anticipated. The consultant could map and load data, but internal validation and correction were our responsibility.

Takeaway: Data ownership stays internal—even with external support.

5. Change Management Required More Focus

I realized that technical implementation alone wasn’t enough. Managers and employees needed clearer communication and training to adopt the new system.

Takeaway: Technology implementation ≠ organizational adoption.

6. Scope Control Was Critical

When additional requests were added without formal review, timelines and costs shifted. I learned the importance of disciplined scope management.

Takeaway: Every “small change” has downstream impact.

7. Knowledge Transfer Needed to Be Intentional

If I didn’t actively request documentation and walkthroughs, institutional knowledge stayed with the consultant.

Takeaway: Build internal capability, not dependency.

8. The Partnership Worked Best When It Was Collaborative

The most successful phases were when we treated each other as strategic partners rather than vendor/client. Clear accountability combined with mutual respect improved outcomes.

Takeaway: Tone and collaboration matter as much as technical expertise.

Scope of Services Reviewed:  Consulting and ongoing support services
Software Vendor partner: UKG (Ultimate Kronos Group)
Company Size:  0 – 1,000 Employees / Industry:  Transportation / Distribution

Likelihood of doing business with this firm again: Highly likely

Systems Expertise: 5
Process: 5
Responsiveness: 5
Quality of Service: 5
Flexibility / Adaptability: 5

Lessons Learned:
Overall experience was extremely positive. They were able to respond to us on short notice, but they may be because we are a current customer. Our lesson learned is to plan earlier to make sure things have more time to be worked with on our end.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), AMS (Application Management Services), PPS (Post Production Support)
Company Size:  0 – 1,000 Employees  /  Industry:  Consulting
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall experience with Coligos has been wonderful. We receive prompt responses to our requests, their support team is incredibly knowledgeable and helpful, and the team is always supportive and kind.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Casey Lang
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Very knowledgeable with UKG and interfacing with 3rd party insurance carriers.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment, Employee Case Management, Financials
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Nothing at this time.

Project Type: Workforce Management (Time & Labor Management)
Software:  UKG Dimensions
Consulting Partner: Coligos
Products Implemented:  HCM (HR Core),Payroll
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

How likely will you be to purchase more services from your Consulting Partner?  Highly likely (we have immediate need)
How likely will you be to purchase more software from your vendor?  Likely

Consultant Recognized:  Selma McGregor, Mark Lovejoy and Aleida Heiman
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I wish we would have found Coligos sooner in our project. They have been key in training our teams across the country to be ready for go live. Selma McGregor, Mark Lovejoy and Aleida Heiman have been a HUGE support. I wish we had met them sooner and we would have engaged them earlier in our implementation project.