Our Focus is born from our vision in providing organizations rapid ROI through Service Management excellence.

Our Duty to our clients is to utilize our vast experience in implementing proven Service Management solutions, engaging at any level of your organization, while providing you with tangible and measurable results.

Our Responsibility to you, our client, is to honor our focus and duty to provide you with a Service Management solution to serve your current goals for the now, and it is our responsibility to provide solutions for your future.

Contender Solutions is a ServiceNow partner, providing expert services in the ServiceNow platform space. If you’re looking to stand up ServiceNow for the first time, upgrade to the latest version, or add functionality to an existing instance, we can.

Benefits

As partner to some of the world’s most recognizable and innovative brands, Services provides the shortest path to success and ongoing value for customers. Our ServiceNow certified consultants help ensure that customers always have access to the resources they need – when they need them – accelerating time-to-value.

Additional benefits include:

  • Accelerate Time-to-Value
    • Leverage proven StartNow Methodology for rapid implementation
    • Mitigate risk and keep the implementation on schedule by leveraging embedded ServiceNow best practices throughout the IT transformation
  • Ensure Deployment Success and Drive Maximum Business Value
    • Use certified ServiceNow resources with extensive ServiceNow application and platform expertise to streamline implementation
    • Provide access to experts when needed – to help maximize the value of the ServiceNow investment
    • Increase adoption with the definitive source for ServiceNow training and certification

 

  • Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
  • Countries Covered:NOAM
  • Glassdoor Rating:4.8
  • Glassdoor Headquarters:Tampa, FL
  • Glassdoor Founded: 2012
  • Glassdoor Ownership Type: Company - Private
  • Glassdoor Revenue: $10 to $25 million (USD) per year

    1 Review for Contender Solutions

    Raven Certified

    2523 Reviews

    ServiceNow Case Management Implementation

    4/ 5

    HR Software:  ServiceNow
    Products Implemented:  Case Management
    Company Size:  10 – 20k Employees  /  Industry:  Media / Printing / Publishing
    Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
    Level of Complexity:  9
    Reviewer Role:  Project Team Member

    Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  5 out of 5
    Implementation Process  4 out of 5
    Responsiveness  4 out of 5
    Quality of Consultants 3 out of 5
    Flexibility / Adaptability 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  2x time expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner did not identify issues that came up during implementation and we had some change orders

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    To better communicate customizations so they could be quoted in our project plan.

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