Workday is one of the fastest-growing cloud-based solutions for human resources, finance, and planning. A significant reason for their success in the market can be attributed to the comprehensive ecosystem of technology and consulting partners who offer clients a holistic experience when planning for, deploying, using, and, sustaining the platform through change.
One of these partners is CrossVue, an industry expert that provides Workday consulting services with a mission of helping clients navigate complex and multi-layer change in a meaningful way through Workday.
At the helm is Jill Jones, CEO, a highly experienced professional in the consulting industry. Throughout her career, she has worked with various software products, including Oracle and PeopleSoft, and has been part of the Workday ecosystem for over a decade. CrossVue, has emerged as a successful and highly-regarded Workday consulting partner, helping clients to modernize their finance and HR operations through Workday. CrossVue’s methodology and approach ensure repeatable success and has earned them a reputation as a leader and innovator in the industry.
CrossVue: History and Fit Within the Workday Ecosystem
CrossVue launched as an independent Workday partner in April 2022, after being part of CrossCountry Consulting’s technology practice and an active ecosystem partner since 2014. With one of the most experienced teams in the ecosystem, CrossVue provides the same level of delivery quality, product knowledge, and industry expertise as the larger consulting firms. Jill and her team’s decades of experience are combined with an agile approach to serve clients of all shapes and sizes. CrossVue brings a tailored industry focus, specializing in Healthcare, Nonprofit, Financial Services, and Federal.
Keys to Workday’s Growth
Workday has experienced explosive growth in recent years, with a focus on building a dynamic product and comprehensive ecosystem of technology and consulting partners. Workday has experienced great success with financials and is doubling down on their industry strategy. Workday has also achieved FedRAMP authorized status, allowing them to officially enter the U.S. federal market. Workday continues to invest in their partner ecosystem, such as CrossVue, to help drive their own growth and success.
One of the things I’m particularly excited about is Workday’s achievement of FedRAMP authorized status and company’s official entry into the US federal market. Both CrossVue & Workday were jointly selected at a new Federal client and I’m confident that this will be an amazing growth opportunity for both Workday and CrossVue over the next couple of years.
Metrics that Matter in Evaluating Workday Projects
Key factors contributing to the success of CrossVue’s Workday projects include their experience executing the proven Workday methodology, coupled with a holistic transformation approach that focuses on helping clients reach their business goals. This combination ensures that clients understand the level of effort required to keep projects on-time and on-budget. Most importantly, CrossVue measures its success in terms of value delivered and client retention rates, with over 90% of clients using CrossVue for multiple projects.
What’s most important is how likely the client is to hire CrossVue again. 90% of our customers are repeat customers, which is a true marker of satisfaction.
What advice would you provide a customer preparing for a Workday Implementation?
Implementing a Workday project is a significant undertaking that requires proper upfront planning, a solid change management program, clear expectations, and a focus on metrics that matter. Jones believes that starting “with the end in mind” is essential. Clients need to evaluate how their organization will need to change after the technology implementation is live. Opportunities to redefine operating models, gain efficiencies, create more clarity, and reduce manual or duplicative administrative work should be considered to achieve real-time results.
Jones says that data is a huge success factor in all their projects. Access to insights and analytics is what clients need to make real-time and sometimes tough decisions about their business and people. Coming to the table with key performance indicators (KPIs) will help ensure that clients have the right technical configuration and organizational data to support measuring the metrics that matter in the end. Change management is one of the first things that clients take out of their budget when going through scoping and contracting. However, Jones stresses that change management is crucial to making the Workday investment come to life.
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About Jill Jones
Jill Jones is the founding board member and Chief Executive Officer of CrossVue. Throughout her career, Jill has navigated the changing landscape and intersecting value of technology and transformation. She is a hands-on executive who specializes in helping organizations optimize their HR, finance & analytics functions through Workday. Today, her history of client service, developing value-added strategies, and completing successful technology implementations acts as the foundation for the firm’s full suite of services.
Prior to joining CrossVue, Jill was the leader of the Workday practice at CrossCountry. Before that, she spent five years at KPMG as a Managing Director. Previously, she served as the Global Workday Leader at Towers Watson and a Practice Leader at Appirio.
Jill is a proud graduate from the University of Michigan.
