CrossVue is a leading boutique consulting firm providing the blueprint for transforming businesses through Workday. With a focus on regulated industries, CrossVue’s workforce specializes in fusing innovation with deep technical and industry expertise to solve complex use cases. See how we are helping businesses see clear across the enterprise at crossvue.com.
Glassdoor Revenue: Unknown / Non-Applicable
Glassdoor Ownership Type: Company - Private
Glassdoor Headquarters:Chicago, IL
Workday Awards / Designation:Winner of Tech & Media Innovation Award
Partners:Workday
What sets us apart from other System Implementers?:At CrossVue, we believe that our people and culture are our most valuable assets. Our individual differences are our greatest strength. Our foundation is firmly grounded in our core values - collaboration, excellence, energy, and impact.
ERP Area: Financials Software: Workday Financials Products Implemented: FinancialsAccounting Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Partner needs to be more knowledgeable about the product. There were several occasions when I and others seem to be more knowledgeable based on testing or our own research. Also, the Partner should be more focused on setting the customer up for success and use of the product after go-live. There was a heavy focus on executing the implementation plan and little about using the product in a real business case scenarios.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Chris Shaner Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Reporting can become an afterthought as other configuration and testing needs to occur first, but it can be time consuming to analyze reporting needs and create custom reports to meet needs.
Consultant resources may turnover during the project and this can be disruptive if there is no overlap in the handoff to the replacement consultant.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management,AMS (Application Management Services),PPS (Post Production Support) Company Size: 10 – 20k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Eric Carlson Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Since this was phase two, careful migration of new configuration into existing processes
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Employee Surveys / Sentiment,Employee Case Management,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Retail Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Eric Carlson Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The software can do almost anything, that comes with positive and negative consequences. Have your guiding principles and philosophy solidly aligned before going into the project.
Consultants directly employed by Crossvue were better advisors, solution oriented partners and technical strategists than those who were contracted by Crossvue.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,PPS (Post Production Support) Company Size: 5 – 10k Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Kara Hughes and Emma Sands Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 2 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Partner had extensive consultant turnover throughout our project – not efficient. Multiple project managers who never truly owned the project which then fell to us. Partner internal communication was lacking.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Advanced Compensation Company Size: 10 – 20k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America Reviewer Role: Decision Maker
Consultant Recognized: Greg Hendry Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Limit the number of simultaneous projects consultants/contractors can work on.
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The only issue we had was that our partner hired an independent contractor who was over extended and failed in our project. He was replaced
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Mining Regions in Scope: North America Reviewer Role: Project Leader
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are very happy with our support partner and feel their support and pricing is always great.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,PPS (Post Production Support) Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Greg Hendry, Dong Chen, Courtney Green Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
At times there were third party contractor hired by our deployment consulting and at times they were difficult to work with and not timely
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Communications Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America Reviewer Role: Project Leader
Consultant Recognized: Ryan Koch Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would not have phase 2 and 3 lined up in parallel with phase 1. I think it’s important to fully focus on phase 1 to get the foundation correctly. Also, with the team being virtual, I think it’s important to have cross functional team meetings before the foundation sessions.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Learning, Time, Absence Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Brian Black Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Turnover of consultants due to competitive job market can/will be disruptive to project work as it takes time to onboard new team members and some knowledge inevitably fails to transfer.
There is a constant/continuous need to collaborate between several workstreams, which are typically organized around Workday modules. We could have done a better job with this between the Payroll, Basic Comp, Absence, and Benefits teams.
Raven Certified
2939 Reviews
Workday HR Core, & Recruiting Project
4/ 5
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding Company Size: 5 – 10k Employees / Industry: Government / Military Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Decision Maker
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As with any implementation partner, it is necessary to have representation of strong business leaders who understand the business as well as the strategic direction of the program. The consultants need the internal guidance to ensure success.
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management Company Size: 10 – 20k Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Michael Kinyon, Matt Fish, Jason Yaklin Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Clarity in terms of what you can own as a client and ability to do more if you’ve experience in house vs. not being able to do it. Being flexible in terms of the requirements abut and partnering with the client to ultimately ensure business needs get met.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Financials Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Harrison Hilliard Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Workday Learning
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Cross Country Consulting team as an implementation partner were EXCELLENT – mostly and especially due to their leader Harrison Hilliard. While there was a bit of staff upheaval in the integrations workstream upfront, we ultimately found we didn’t need the level of integration we first thought we may and this turned out to be less of a concern than first expected. The CCC consultant on the talent optimization side was very helpful, but had a difficult time with our team on that workstream — our team there was pretty needy and had a hard time taking the baton and running with it – not the CCC consultants issue necessarily, but a little “tougher love” in that area may have helped them transition better. I would recommend CCC as they make every effort to be a partner and help you achieve success rather than just basically implementing software.
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Greg and CrossCountry were great. They were very understanding of our needs and were very instrumental in getting our 2 phased implementation completed on-time and under budget. The only lessons learned would be internally. Always make sure that you have all of Leadership’s buy-in before implementing an ERP system. Some resistance from internal resources can derail an entire effort. CC has definitely dealt with this in the past and was very patient, professional and understanding to this behavior.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding Company Size: 1 – 5k Employees / Industry: Telecommunications Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Project Leader
Consultant Recognized: Eric Carlson Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
All was good!
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Integrations with Workday are far trickier than we would have imagined. I would have someone in house who knew that world better, as well as a very advanced partner. We were warned they would be laborious, but I don’t think we prepared for every setback we encountered.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America,Asia Pacific & Japan,Latin America Reviewer Role: Project Leader
Consultant Recognized: Camille Parker / Chrissy Vo / Vinayak Raibagi Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 2 out of 5 Responsiveness 3 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Test and retest – do not expect consulting partners will do their validations and smoke testing properly
Raven Certified
2939 Reviews
Workday Financials Implementation
5/ 5
Originating Consulting Firm: CrossCountry Consulting
ERP Area: Financials Software: Workday Financials Products Implemented: FinancialsFinancial Management,Financial Reporting Company Size: 1 – 5k Employees / Industry: Education Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Team Member
Consultant Recognized: Sam Santijirakun Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 3 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The team was very responsive. I would focused on knowledge transfer.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: Financials Software: Workday Adaptive Planning Products Implemented: HCM (HR Core),FinancialsAccounting,Financial Management,Financial Reporting Company Size: 0 – 1,000 Employees / Industry: Internet Regions in Scope: North America,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Catherine Vo Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
2939 Reviews
Workday Financials Project
5/ 5
Originating Consulting Firm: CrossCountry Consulting
ERP Area: ERP Software: Workday Financials Products Implemented: Financials Company Size: 0 – 1,000 Employees / Industry: Education Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Grant Carpenter Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s worth the investment in detailed requirements/design up front before implementing changes.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: Financials Software: Workday Products Implemented: Financials,PPS (Post Production Support)Accounting,Financial Management Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision maker & project leader
Consultant Recognized: Cathrinee Vo Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Catherine was phenomenal. She took the time to understand our needs and then suggest best practices as we were building out our model. She had a positive attitude throughout and was quick to respond to any and all ad hoc questions.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: Financials Software: Workday Financials Products Implemented: HCM ( Company Size: 0 – 1,000 Employees / Industry: Other Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Sarah Coffee Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.75x the time we expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Save demonstrations shared by Workday to evidence what was sold as ‘in the box’ versus what CrossCountry could consider the same. There were gaps in alignment.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: ERP Software: Workday Financials Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials,PPS (Post Production Support) Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be prepared to have a good production support plan in place. If you don’t plan to hire internally, be sure to have a post production support contract signed before you go live so that the transition from implementation to cutover, to stabilization is smooth.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Financials Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: John Hoebler Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Harrison Hilliard, Zac Serota, Corri Schneck Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure that you have in-house staff that are either familiar with Workday or have the capabilities through prior experience to learn Workday quickly.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Advanced Compensation Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia Reviewer Role: Decision Maker
Consultant Recognized: Harrison Hilliard Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Always make sure to communicate your requirements and ask for what you need to make your business successful and allow a great consultant (like CrossCountry) to determine what is possible and identify solutions.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Zac Serota Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lean on Zac’s deep knowledge and expertise at creatively solving implementation aspects.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5 Implementation Process 2 out of 5 Responsiveness 3 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 2 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To take a customer seriously when they indicate this will be a transformative implementation. More healthcare-specific experience and more knowledge of what is possible in Workday to accommodate requests.
Raven Certified
2939 Reviews
Workday Project
5/ 5
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: WD Expenses Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Erik Hudson Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 3 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would ensure that you have a seasoned project manager on the CCC side. One that can deal with the ambiguity of a team that was made up of different verticals to ensure everyone is accountable for dates/ownership/etc. This should fall on the organization at the end of the day to do most of the heavy lift, but some strategic direction around who should be accountable for what would have been helpful in our specific implementation. (Level setting up front)
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Wholesale Regions in Scope: North America Reviewer Role: Project Team Member
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Receiving training on the software prior to implementation would be advised. We made many decisions without fully understanding the software and its abilities
Raven Certified
2939 Reviews
Workday Financials Implementation
5/ 5
Originating Consulting Firm: CrossCountry Consulting
ERP Area: ERP Software: Workday Financials Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Kristina Ko Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We could have prepared more with our deadlines and time commitment. Given that we are a small company and also were challenged with Covid, we struggled with meeting implementation deadlines while maintaining normal operations.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Employee Surveys / Sentiment Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance Regions in Scope: North America Reviewer Role: Decision Maker
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 3 out of 5 Implementation Process 3 out of 5 Responsiveness 3 out of 5 Quality of Consultants 2 out of 5 Flexibility / Adaptability 3 out of 5
SPEED & COST Speed vs. Expectations: 1.75x the time we expected Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had some bumps in some aspects of the work – I believe going forward we need to ensure our team and CrossCountry’s team are very clear on expectations.
Raven Certified
2939 Reviews
Workday® HR Core Project
5/ 5
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core) Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Erik Hudson Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Defining scope clearly upfront is the best approach.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Leader
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5 Implementation Process 2 out of 5 Responsiveness 4 out of 5 Quality of Consultants 3 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We really struggled with project task tracking. We had a dedicated project manager internally and with CCC but things still got lost in the shuffle. We had expected a bit more organization and directedness from CCC both around system design and project organization.
Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management Software: Workday HCM Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits Company Size: 5 – 10k Employees / Industry: Telecommunications Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan Reviewer Role: Project Leader
Consultant Recognized: Sandy Kroo, Erik Hudson Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
CCC has been super flexible and accommodating with our never-ending requirements changing.
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Workday is one of the fastest-growing cloud-based solutions for human resources, finance, and planning. A significant reason for their success in the market can be attributed to the comprehensive ecosystem of technology and consulting partners who offer clients a holistic experience when planning for, deploying, using, and, sustaining the platform through change.
One of these partners is CrossVue, an industry expert that provides Workday consulting services with a mission of helping clients navigate complex and multi-layer change in a meaningful way through Workday.
At the helm is Jill Jones, CEO, a highly experienced professional in the consulting industry. Throughout her career, she has worked with various software products, including Oracle and PeopleSoft, and has been part of the Workday ecosystem for over a decade. CrossVue, has emerged as a successful and highly-regarded Workday consulting partner, helping clients to modernize their finance and HR operations through Workday. CrossVue’s methodology and approach ensure repeatable success and has earned them a reputation as a leader and innovator in the industry.
CrossVue: History and Fit Within the Workday Ecosystem
CrossVue launched as an independent Workday partner in April 2022, after being part of CrossCountry Consulting’s technology practice and an active ecosystem partner since 2014. With one of the most experienced teams in the ecosystem, CrossVue provides the same level of delivery quality, product knowledge, and industry expertise as the larger consulting firms. Jill and her team’s decades of experience are combined with an agile approach to serve clients of all shapes and sizes. CrossVue brings a tailored industry focus, specializing in Healthcare, Nonprofit, Financial Services, and Federal.
Keys to Workday’s Growth
Workday has experienced explosive growth in recent years, with a focus on building a dynamic product and comprehensive ecosystem of technology and consulting partners. Workday has experienced great success with financials and is doubling down on their industry strategy. Workday has also achieved FedRAMP authorized status, allowing them to officially enter the U.S. federal market. Workday continues to invest in their partner ecosystem, such as CrossVue, to help drive their own growth and success.
One of the things I’m particularly excited about is Workday’s achievement of FedRAMP authorized status and company’s official entry into the US federal market. Both CrossVue & Workday were jointly selected at a new Federal client and I’m confident that this will be an amazing growth opportunity for both Workday and CrossVue over the next couple of years.
Metrics that Matter in Evaluating Workday Projects
Key factors contributing to the success of CrossVue’s Workday projects include their experience executing the proven Workday methodology, coupled with a holistic transformation approach that focuses on helping clients reach their business goals. This combination ensures that clients understand the level of effort required to keep projects on-time and on-budget. Most importantly, CrossVue measures its success in terms of value delivered and client retention rates, with over 90% of clients using CrossVue for multiple projects.
What’s most important is how likely the client is to hire CrossVue again. 90% of our customers are repeat customers, which is a true marker of satisfaction.
What advice would you provide a customer preparing for a Workday Implementation?
Implementing a Workday project is a significant undertaking that requires proper upfront planning, a solid change management program, clear expectations, and a focus on metrics that matter. Jones believes that starting “with the end in mind” is essential. Clients need to evaluate how their organization will need to change after the technology implementation is live. Opportunities to redefine operating models, gain efficiencies, create more clarity, and reduce manual or duplicative administrative work should be considered to achieve real-time results.
Jones says that data is a huge success factor in all their projects. Access to insights and analytics is what clients need to make real-time and sometimes tough decisions about their business and people. Coming to the table with key performance indicators (KPIs) will help ensure that clients have the right technical configuration and organizational data to support measuring the metrics that matter in the end. Change management is one of the first things that clients take out of their budget when going through scoping and contracting. However, Jones stresses that change management is crucial to making the Workday investment come to life.
To watch the full 20-minute interview, with more insights, click here
About Jill Jones
Jill Jones is the founding board member and Chief Executive Officer of CrossVue. Throughout her career, Jill has navigated the changing landscape and intersecting value of technology and transformation. She is a hands-on executive who specializes in helping organizations optimize their HR, finance & analytics functions through Workday. Today, her history of client service, developing value-added strategies, and completing successful technology implementations acts as the foundation for the firm’s full suite of services.
Prior to joining CrossVue, Jill was the leader of the Workday practice at CrossCountry. Before that, she spent five years at KPMG as a Managing Director. Previously, she served as the Global Workday Leader at Towers Watson and a Practice Leader at Appirio.
Jill is a proud graduate from the University of Michigan.
