ERP Area: ERP
Software:  SAP S/4 HANA,Also Replicon for time and billing, Concur for expenses, and Profinda for resource management
Products Implemented:  Benefits
Company Size:  1 – 5k Employees  /  Industry:  Accounting
Regions in Scope:  North America
Reviewer Role:  Business Analyst

Consultant Recognized:  David Smith and Jane Vincent
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Datasmith offers great services, a great partnership, and knowledgeable resources. I recommend their services to anyone.

We also used a third-party implementation party (not DataSmith) to implement our new ERP platform. This partnership came with challenges that DataSmith helped us work through.