ERP Area: AMS (Application Management Services)
Software:  UKG (Ultimate Kronos Group)
Company Size:  5 – 10k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America,Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We’ve been working with Mosaic in a partnership for years, and they are always flexible, quick to help, and super easy to work with.

ERP Area: AMS (Application Management Services)
Software:  UKG (Ultimate Kronos Group)
Company Size:  0 – 1,000 Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Casey Clark
Project(s) in Scope:  managed payroll services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I am not sure what to put here because managed payroll services is an ongoing partnership and not a project. I have zero complaints and enjoy working with everyone at Mosaic.

ERP Area: AMS (Application Management Services)
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We have an ongoing subscription so this is less pertinent to our organization. I do appreciate the knowledge and expertise of Mosaic.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll
Company Size:  1 – 5k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Everyone involved
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Understand the details of your requirements.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Financials
Company Size:  0 – 1,000 Employees  /  Industry:  Education
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Tyler Hodgson
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Other – Write In

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partnership with Mosaic has been truly invaluable. They have provided training for our team, stepped in as an extra pair of hands when needed, and collaborated with me on complex projects. Additionally, they’ve supported critical back-office function, areas where I don’t have access but they do, ensuring continuity and efficiency in our operations.

ERP Area: AMS (Application Management Services)
Software:  UKG Pro Workforce Management
Products Implemented:  Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Armand Lamhing
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Sarah Bolen
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic is amazing. Highly recommend.

ERP Area: AMS (Application Management Services)
Software:  UKG
Products Implemented:  HCM (HR Core), Payroll
Company Size:  1 – 5k Employees
Regions in Scope:  North America
Reviewer Role:  HRIS admin

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: AMS (Application Management Services)
Software:  UKG Pro Workforce Management
Company Size:  10 – 20k Employees  /  Industry:  Retail
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Great partner. Some tasks take longer than expected to complete but overall good partnership.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll, Employee Surveys / Sentiment,Employee Case Management
Company Size:  1 – 5k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Adam Moore
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic Consulting Group was the instrumental piece to all of our optimization projects. Our Premier Services Consultant Adam Moore is a true professional, a wealth of knowledge and experience. Tyler Hodgen, our Strategic Client Advisor, keeps us informed of all new offering and opportunities. Mosaic is top notch!