ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Summer Campbell
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 4 out of 5
Responsiveness  Rating: 3 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that project details and scope are reviewed by internal hr technology team along with the hr operations. Different view points on scope can be challenging to create unnecessary hurdles and extra cost if not scoped prior to project start.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  Rating: 4 out of 5
Implementation Process  Rating: 3 out of 5
Responsiveness  Rating: 3 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

ERP Area: HR/Human Capital Management
Software: Enforce/HR Path
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Alex Chapman, Sage, Summer, Jo-Anne
Project(s) in Scope:  Optimization / Ongoing support services,We also have VIP and MAS

Systems Expertise  Rating: 4 out of 5
Implementation Process  Rating: 3 out of 5
Responsiveness  Rating: 5 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We have ongoing VIP and MAS support with Enforce, now HR Path. Regarding improvement, we need clear expectations and more diligence checking their work before turning over to Select Water (during the Optimization project).

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  Managed Services and Technical Support
Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jack Woodward
Project(s) in Scope:  Optimization / Ongoing support services,Managed Services – Payroll

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 5 out of 5
Responsiveness  Rating: 5 out of 5
Quality of Consultants Rating: 5 out of 5
Flexibility / Adaptability Rating: 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They have strong capabilities in many areas of Dayforce and focus on driving resolution. It was clear within the first few weeks that they were able to work more quickly on resolving challenges than we had resources/time to support the resolution. We learned that we need to be more intentional to ensure we are able to support internally.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 5 out of 5
Responsiveness  Rating: 4 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There was some turnover this year with some of the consultants which affected the responsiveness and quality of services provided.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  All of the above

Consultant Recognized:  Too many to list
Project(s) in Scope:  Optimization / Ongoing support services,Training

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 4 out of 5
Responsiveness  Rating: 4 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We find it helpful to have an internal, system admin lead in place to manage the projects from a high-level. A 30 minute bi-weekly status call is very helpful for maintaining alignment. A strong Enforce project manager/client partner is key to the success of the projects. Ask if you are unsure and ensure that you are able to staff requests as expected/necessary.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jo-Ann Allard
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  Rating: 5 out of 5
Implementation Process  Rating: 5 out of 5
Responsiveness  Rating: 4 out of 5
Quality of Consultants Rating: 5 out of 5
Flexibility / Adaptability Rating: 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To be specific in your needs

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Benefits
Company Size:  10 – 20k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  Rating: 4 out of 5
Implementation Process  Rating: 4 out of 5
Responsiveness  Rating: 4 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They are really good at knowing the system but does not have cutting edge solutions. They have great responses and could use work on their reporting area.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Construction / Home Improvement
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Chris King
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The team at Enforce is so well suited to support the various needs of our organization while working in our HCM software. As long as the client provides a full SOW for the project, there should be no issues or surprises along the way. The Enforce team thinks outside of the box and provided as many solutions as they knew to try and help us with our needs.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Payroll
Company Size:  0 – 1,000 Employees  /  Industry: Beauty
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Summer Campbell & Ken Schoel
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
N/A