HRchitect:The Leader in HCM Systems Strategic ConsultingWho We Are:HRchitect is the premier consulting firm specializing in Human Capital Management (HCM) technology. With a vendor-agnostic approach, we offer expert guidance across all major HCM platforms, ensuring organizations make the right technology choices and maximize their HR investments. Since 1997, we have successfully completed thousands of HCM projects worldwide across industries of all sizes.Our Expertise:We provide end-to-end HR technology consulting services, including:✔ Strategic Planning – Aligning HCM technology with future business goals✔ Evaluation & Selection – Helping organizations choose the right HR solutions✔ Change Management – Driving user adoption and successful rollouts✔ Implementation & Project Management – Ensuring seamless go-lives✔ Client-Side Implementation Assistance – Acting as your internal advocate✔ Concierge Managed Support Services – Providing expert ongoing support.Our consultants have hands-on experience with a wide range of HCM systems, including:🔹Core HR & Payroll🔹Talent Acquisition & Management🔹Learning Management🔹Workforce Management🔹Time & Attendance🔹Benefits / AdministrationCertified Implementation Partner & HCM Experts:HRchitect has worked with all major HCM systems, including: ADP, Dayforce (Ceridian), IBM Kenexa, iCIMS, JobVite, Oracle, SAP, SuccessFactors, Taleo, UKG, WorkForce Software, and more. We are a certified UKG Implementation Partner with 100+ successful deployments of:✔ UKG Pro™✔ UKG Pro WFM™✔ UKG Ready™Why HRchitect?🔹 Industry Experts: Unmatched experience in HCM implementations & optimizations🔹 Vendor-Agnostic Approach: No commissions, ensuring unbiased recommendations🔹 Award-Winning Team: Recognized as a leader in HR technology consultingOur Awards & Recognition:🏆Raven Intelligence – Voice of the Customer Award for Multi-Platform HCM🏆UKG (5x winner) Partner of the Year🏆UKG’s 2020 Pinnacle Partner Award🏆GPTW/Fortune Best Workplaces in Texas 2024🏆Best & Brightest Companies to Work for in the Nation 2024🏆Inc. 5000 Fastest-Growing Private Companies in AmericaAdditional Resources: 📖 We wrote the book on HCM Technology! HRchitect’s Guide to HCM Technology: What You Should Know Before Your Next HCM Technology Purchase. Order your copy today on Amazon.
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
UKG Awards / Designation:2023 UKG Partner of the Year (5x winner)
UKG Partner Since (Year):2013
# of Certified UKG Consultants:100
Countries Covered:NOAM
Number of HCM Certified Consultants (combined):150
355 Reviews for HRchitect
Raven Certified
3307 Reviews
Dayforce HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment, Employee Case Management, AMS (Application Management Services) Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Humam Yahya Project(s) in Scope: Performance Module
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Any lessons learned on my end are primarily related to the Dayforce Performance Module itself. While Dayforce as a whole offers many strong features, the Performance Module falls short—especially when compared to similar tools offered by other vendors. That said, our consulting partner was an absolute asset, helping us navigate the system’s limitations and make the most of the functionality that was available. Thanks to their expertise and guidance, we were able to implement effective workarounds and optimize what the platform could offer. While the software didn’t fully meet my expectations in this area, our consultant made a significant difference in the outcome.
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
4/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Carrie McDowell Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
3307 Reviews
Dayforce HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: Dayforce Products Implemented: Recruiting / Onboarding, Benefits Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Tausif Mohammad Project(s) in Scope: Integration
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Tausif was very competent and knowledgeable about Dayforce and SFTPs. He was able to help us come up with solutions that would work for our complex organizational setup. He provided great customer service and was very responsive to all my questions and concerns through emails and Teams. He made himself available for meetings when we had questions or needed help with the SFTP.
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jody Burton Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
My project experience was excellent while working with Jody Burton. She is extremely knowledgeable and attentive to our needs, and we couldn’t ask for a better partner to help us learn BI
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll Company Size: 0 – 1,000 Employees / Industry: Non-Profit Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Tenille Stewart Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I had a great time working with Tenille at Hrchitect. She was so knowledgeable and helpful – I would recommend the service I received!
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll Company Size: 1 – 5k Employees / Industry: Retail Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Ryan Gillen Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 4x+ time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Navigating different aspects of the system (recruitment gateway, UKG Pro, WFM)
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group),HRchitect-post live support Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,Financials,PPS (Post Production Support) Company Size: 1 – 5k Employees / Industry: Retail Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Ryan Gillen Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This year, as we are now post live- we have added a ton of different bells and whistles, for which HRchitect has helped us. We are not done yet with everything we are adding, but so much progress has been done in such a short amount of time. HRchitect is fantastic. UKG is terrible…wish we had never chosen them but glad to know we’re not alone with the HRchitect team!
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll Company Size: 0 – 1,000 Employees / Industry: Manufacturing Regions in Scope: North America, Europe, Middle East & Africa, Asia Pacific & Japan Reviewer Role: Decision Maker
Consultant Recognized: Marcus Rowell Project(s) in Scope: Recruitment and onboarding
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
No learned lessons as such as consultant set out all of the expectations at the start of the project so we knew what to expect.
The project experience ws outstanding, I have never orked with a consultant with as much energy and passion for the project. I would not hesitiate to work with Marcus again and would recommend him to others.
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: Other – Write In Company Size: 5 – 10k Employees / Industry: Retail Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Ryan Gillen Project(s) in Scope: Integration File Work export to Navex
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be aware of your hours. Having hours expire in 12 months, time flies and they can go unused if not prioritized.
Raven Certified
3307 Reviews
UKG HR/HCM Project by HRchitect
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group),Business Intelligence Products Implemented: Recruiting / Onboarding, Benefits, Payroll, UKG Pro, UKG Pro WFM Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Sia Pourzeynali Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.25x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRchitect would greatly benefit from having more experts like Sia Pourzeynali. His expertise and knowledge have been invaluable throughout the process. Sia consistently demonstrates a solution-oriented mindset and has been a reliable and resourceful partner whenever involved—even during the early stages of implementation, which began in early 2023.
Please note: This review specifically reflects the support and contributions of Sia Pourzeynali, and does not represent our overall experience with HRchitect throughout the broader implementation.
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In the continually-evolving world of work technology and software consulting, one question remains constant: What distinguishes a top consultant? Erica Niesse, Executive Vice President of Implementation at HRchitect, shares her insights into the characteristics that define successful HR consultants. Interwoven with HRchitect’s core principles, Erica provides a practical roadmap for companies entering their HR software implementation journey.
Understanding HRchitect
HRchitect is a prominent consulting firm specializing in Human Capital Management (HCM). Their expertise in guiding businesses through the entire HR technology lifecycle has helped thousands of customers of all sizes and industries, strategize, select, implement and support their HCM systems over the past two decades.
More than half of their consulting team comes from a Human Resources practitioner background, allowing them to pair real-world knowledge with consulting expertise.
Erica, with an 11-year tenure at HRchitect, plays a pivotal role in leading the firm’s implementation practices and concierge managed support services. Erica, sharing her perspective on the company’s ethos, believes that HRchitect transcends conventional consulting; they are industry insiders who possess a deep understanding of the complexities of HR technology.
“At HRchitect, we’re not just consultants; we’re HR practitioners who have expertise with HR technology.”
Importance of Leadership and Work-Life Balance
Erica’s professional journey provides valuable insights into the qualities of an organization that matter. When discussing her move to HRchitect, she emphasized leadership and the company’s robust organizational culture, which places a strong emphasis on work-life balance, as the primary factors influencing her decision to become part of the team. In a field where consulting frequently involves exhaustive travel and burnout, HRchitect has always distinguished itself by offering remote work options – a rarity over a decade ago, showcasing the company’s forward-thinking approach.
“When I joined HRchitect, it was the emphasis on leadership and an environment that celebrated work-life balance which truly resonated with me.”
Global Footprint with UKG
Since 2006, HRchitect has firmly established itself as a premier resource for all things related to UKG.
UKG, having undergone recent mergers and acquisitions, has consistently pioneered advancements in HR, payroll, and workforce management solutions. As Erica pointed out, UKG’s recent expansion into global payroll through its acquisition of Immedis reinforces its formidable global presence in the HR industry.
“Our partnership with UKG is about more than technology. It’s about helping customers to drive genuine business transformations.”
UKG’s innovations align seamlessly with HRchitect’s implementation expertise, building synergies that ensure clients succeed.
Maintaining Consistency and Quality
HRchitect stands out among their peers for having the highest volume of customer reviews, consistently receiving five-star ratings and maintaining a remarkably low project team turnover rate. This level of consistency doesn’t happen by chance. According to Erica, the key to HRchitect’s success is their unwavering commitment to exceptional customer service. They aim for long-term partnerships with their clients rather than short-term contracts. Their consultants, who are experts in the UKG ecosystem, bring extensive experience to the table, offering valuable guidance and effective solutions to clients.
“Our vision isn’t about wrapping up a project. It’s about weaving long-lasting relationships that thrive on trust, quality, and mutual growth.”
The Art of Hiring: HRchitect’s Approach
Hiring the right people for your organization is not just about finding individuals with the right skills, but also those who align with your company’s values and culture. Erica highlighted a noteworthy aspect of their hiring approach is that a substantial portion of their members have a background as HR practitioners. These individuals, who have firsthand experience in running UKG payroll processes from the client’s perspective, bring invaluable practical knowledge to the forefront.
These consultants can offer best practices and strategic insights derived from the dynamic nature of HR roles. In addition to their technical expertise, HRchitect places great importance on a strong cultural fit and a collaborative spirit when evaluating potential new hires.
“We don’t just hire for skill; we bring onboard individuals who’ve lived the HR journey and have faced and learned from its challenges.”
The Five Pillars of Excellence
Raven’s project evaluation framework for assessing customer experiences focuses on five key attributes: system expertise, implementation process, responsiveness, consultant quality, and flexibility & adaptability.
When it comes to responsiveness at HRchitect, effective communication is paramount to achieving success. Clients should feel heard, and regular interactions with consultants are instrumental in building trust. With an average of 10 years of expertise in HCM systems, HRchitect’s consultants ensure that clients are guided by experienced professionals who possess in-depth knowledge of the system. HRchitect’s ability to pivot and adapt is invaluable in the ever-evolving landscape of business and technology.
“For us, responsiveness isn’t just about answering a call. It’s about understanding, empathy, and timely guidance.”
Recognizing and Retaining Top Talent
A low project turnover rate often signals high levels of employee satisfaction, indicating that consultants are content and dedicated to their roles within the organization. At HRchitect, a culture of continuous recognition is cultivated through various means such as “shout-outs”, congratulatory emails, and rewards. This, coupled with a strong emphasis on work-life balance, fosters an environment where consultants not only excel but also thrive.
Employee retention speaks volumes about a company’s ethos. Erica reflected,
“Every ‘thank you’, every shoutout, every small token of appreciation – they’re not just gestures. They’re our commitment to going above and beyond for the people in our organization.”
Final Thoughts
For companies embarking on their HR software implementation journey, Erica’s advice is to prioritize long-term organizational strategy.
“Your HR software’s success isn’t in its implementation but in its alignment with your long-term vision and the change management your organization adopts.”
An effective change management process, coupled with comprehensive user training, lays the foundation for a successful implementation. A clear understanding of the current state is equally critical before envisioning the future.
Erica Niesse’s insights, interwoven with HRchitect’s core principles, provide an clear roadmap. HRchitect is a partner that isn’t just about consulting, but about relationships, expertise, and commitment.
“In the ever-evolving world of HR, we don’t just navigate change; we architect it.”
To find out more about HRchitect and read their 130+ reviews, visit here.
HRchitect is vendor agnostic. One of HRchitect’s founding principles was to always do what is best for our clients, and we’ve remained true to that since 1997. HRchitect doesn’t take commissions or referral fees from vendors, nor have we ever received financial backing from vendors. Why is this important? It means when we work with your organization, we have your best interests at heart, not our bottom line.
QWhere is HRchitect located?
HRchitect is a remote company with the administrative staff located in Frisco, Texas. We have consultants located in all time zones across the United States and Canada.
