ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jay Upthegrove
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Had I known about them prior to initial implementation, I would have used them instead of allowing UKG to do our initial startup.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Employee Surveys / Sentiment
Company Size:  1 – 5k Employees  /  Industry:
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Suzanne Lungaro
Project(s) in Scope:  Initial deployment (Phase 1),Phase 2

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
No lessons learned really other than don’t rush things and be sure to speak up. So far the experience has been great. Some things we haven’t gotten to yet in our project schedule, so I’m not able to rank them accordingly. Nothing to complain on with our partner.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  Payroll, TAMS
Company Size:  5 – 10k Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Suzanne Lungaro
Project(s) in Scope:  Upgrade from WFC to WFM

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The entire Mosaic team is a pleasure to work with. They are knowledgeable, professional, and communicate very well. They quickly proved themselves to be fully capable and experienced at helping us perform this difficult upgrade.

ERP Area: Workforce Management (Time & Labor Management)
Software:  UKG Pro Workforce Management
Products Implemented:  HCM (HR Core), Payroll
Company Size:  1 – 5k Employees  /  Industry:  Government / Military
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Whole Team has been great
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic has been excellent to work with!!!!

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  Consulting and now implementing Pro WFM
Company Size:  5 – 10k Employees  /  Industry:  Non-Profit
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Aaron Reinhold
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 2x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic has been great to work with our Consultant Aaron was extremely knowledgeable and transparent and the areas where he did not have expertise Mosaic had a resource available to help us out. Aaron always exceeded expectations with deadlines and jumped when we had unexpected fires/challenges and solved to resolution. He gave good insight and thoughts on things as we looked at our current state of operations and made suggestions on how to improve and utilize the system functionality for efficiencies.

ERP Area: AMS (Application Management Services)
Software:  UKG Pro Workforce Management
Products Implemented:  Recruiting / Onboarding, Benefits, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Stephany Jaramillo
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Happy with them.

ERP Area: AMS (Application Management Services)
Software:  UKG Pro Workforce Management
Products Implemented:  PPS (Post Production Support)
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We’ve partnered with Mosaic on several projects and quickly learned that their support has been a game changer in making UKG more efficient for our team. Instead of waiting weeks for case responses, we’re now able to work directly with their team to get timely assistance and practical solutions. This level of responsiveness and partnership is why we continue to choose them for new projects.

ERP Area: AMS (Application Management Services)
Software:  UKG (Ultimate Kronos Group)
Products Implemented:  Payroll
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Tommie Ives, John Carruthers, Dan Fox
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Its good practice to have recurrent meetings to align on expectations and planning.

ERP Area: ITSM/IT Service Management
Software:  UKG
Products Implemented:  HCM (HR Core),Payroll, HR Service Delivery
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services,Company acquired – bridging staff changes

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We needed support when a new project pulled all IT/support resources. Mosaic was able to help us with issues that were left hanging from the initial software implementation. They scheduled standard meeting times and helped with whatever we needed. They were very transparent regarding the scheduled hours and provided guidance on how to prioritize using the hours.

ERP Area: AMS (Application Management Services)
Software:  UKG (Ultimate Kronos Group)
Company Size:  10 – 20k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Danielle Sutter
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure you have your project scope, requirements and timeline clearly defined so the project planning for your project goes smoothly.